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Business Profile

Mufflers

Midas Auto Service Experts

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mufflers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:26/03/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Midas did bad work with my spark plugs causing mechanical issues. I bought my truck back to them to re-do work under warranty that when they used the wrong spark plugs cross threaded them over tightened the plug into cylinder #1 destroying the porcelain and damaging the cylinder head resulting in almost $6,000 of damage and every time I try to contact them about this plus the $1000 I had to pay to get ********* to fix the problem and all the money I spent at Midas to break my vehicle problem the ignore me. And I dont know where to go from here they neglegently destroyed my vehicle.

    Business Response

    Date: 28/03/2025

    In contact with customer and customer has booked in his vehicle.

    Customer Answer

    Date: 28/03/2025

     
    Complaint: 23118460

    I am rejecting this response because:

    Sincerely,

    ***** ****

    Midas tried to lure me into a shop and lied about talking to ********* about my issue and when I recorded the calls for my own record Midas refused to talk to me and hung up. They cause significant damage to my vehicle costing me $6,500 and I am most likely going to have to take them to small claims court. But as a business lying doing shady stuff and refusing to talk to resolve an issue because the consumer is recording for own record is wrong 

    Business Response

    Date: 01/04/2025

    ***** has been contacted and offered in good faith to bring his vehicle in.   

    Customer Answer

    Date: 01/04/2025

     
    Complaint: 23118460

    I am rejecting this response because: The vehicle does not need to go into the shop it has been fixed by ********* and I have the recordings of Midas trying to lure me into the shop and lying to me then once I recorded them they just hang up I am out a lot of money due to bad work and they are making no effort to resolve the issue 

    Sincerely,

    ***** ****

Midas Auto Service Experts is NOT a BBB Accredited Business.

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