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Business Profile

Retail Florist

Panda Flowers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Florist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:18/12/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a bouquet for my grandmother online on Dec 16th, 2023. They delivered the bouquet, they did not phone her, and they left them on her front step. I received a email (which I did not see until the 17th) that they were delivered at approximately 8pm. The 17th at approx 10am next day when she found them they were frozen. She brought them in and the bouquet thawed leaving all the flowers dead. I tried calling to arrange a refund, and was told they would call me back. Instead they phoned my grandmother, told her that they did phone but no one answered. They then told her she would need to bring the bouquet in herself and they’d replace the dead flowers. My grandmother then phoned me to see if that’s is what I’d arranged. I phoned the company back and got into an argument with the staff member when I asked for a refund on the dead flowers and for them to deliver a new live bouquet. They told me they wouldn’t refund me. When I became upset that they weren’t going to rectify their error, they phoned my grandmother, the recipient instead of dealing with me the customer, the staff member hung up on me.

    I paid $76.68 which included a delivery fee online on their website. ** ***** * *** ********* 

    Business Response

    Date: 04/01/2024

    Hello *****, ****** and ***,

    Thank you for your letter in the mail. We do acknowledge the order placed by ****** for her grandmother

    In its past 20 years of serving the community as florists, its very rare that our customer is left with less than perfect customer service experience.  

    ******, we're sincerely sorry for the distress caused by the recent experience with our delivery service.

    Delivery service is something that the store employ's for the convenience of our customers. After receiving your feedback, we investigated the matter and found that the third-party delivery service did in***d leave the bouquet without making the necessary contact, and for that, we apologize.

    To make amends, we immediately contacted your grandmother, arranged for the delivery of a fresh flower arrangement within an hour, and she let us know that she loved the replacement arrangement. 

    Delivery services, especially during the holidays, can sometimes fall short, and we did everything we could to correct the situation. 

    We thank you for your understanding in the mattar. If you have any further issues, please email the store directly at [email protected] and, we will do our best and take care for you. 

    Thank you for your understanding 

    In flowers we remain,
    ***


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    ***** *** ******** ***** ******** ***** ** *** *** ******
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    Customer Answer

    Date: 04/01/2024



    ****** ******** *******



    I have reviewed the response made by the business in reference to complaint ID 21024626, and find that this resolution is satisfactory to me.




    Sincerely,



    ****** *********

Panda Flowers is NOT a BBB Accredited Business.

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