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Business Profile

Snow Removal Services

Bigboy Landscape Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Snow Removal Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:22/11/2022

    Type:Order Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.



    Complaint: 18446923



    I am rejecting this response because:

    While the business (Bigboy Landscaping) reached out with payment arrangements, they were inadequate based on:

    - the use of deposit for financial gain (business acknowledged using it on credit card), prior to any work initiated
    - clear wording in quote that money is to be returned within 5 business days if work is cancelled, which notice was provided (when an exact date was not yet scheduled for work to begin)
    - no attempt by the business to make payment arrangements over several months (September to November), knowing the deposit was to be returned
    - poor communication about returning deposit
    - payment arrangement amount ($500), frequency  (twice a month) and term to pay back 6 months is inadequate, based on the above stated facts; we (customer/homeowners) are not a bank and the business isn’t making it a priority to return the deposit in a timely manner
    - we (customer) would consider more appropriate (escalated) payment arrangements that would see our deposit money returned in a more timely manner. E.g. $2,000 bi-weekly (by Dec. 9, Dec. 23, and Jan. 6).
    - As noted, the business should not have used our deposit to pay off their credit card prior to work. Deposit provided in July, cancellation of work in September, deposit should have been returned within 5 days. Only acceptable arrangements will be considered, as this situation has gone on far too long already. 


    Thank you in advance for your consideration.
    ***** *****


    o-date: No deposit refund and communication from ***** is limited.

    Business Response

    Date: 22/11/2022

    I have sent out payment arrangements for de remaining balance via email.

     

Bigboy Landscape Services is NOT a BBB Accredited Business.

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