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Business Profile

Timeshare Companies

Half Moon Lake Resort Ltd

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Elaine N

    Date: 02/09/2024

    We had reservations at ************** to camp that we were considering canceling, but realized they required 14 day notice. Since we were 13 days away from our reservation we wanted to talk to them to see if they would do anything for us. When they called us back they told us we would lose full payment plus a $45 change fee, so we decided to leave it as is.When we arrived, they said they didn't have our reservations, and that we had canceled. I clearly did not say to cancel through my email, I was asking the cancellation fees, and when we spoke to the girl who worked there, we said to leave it as is. So we were very confused as to why our reservations were canceled.The staff there treated us as if it was our fault and they were fully booked and could not get us in. Imagine taking your 3 kids camping, taking time off work, shopping, prepping, driving hours (time and gas) to get there, for nothing! That's a huge waste of time and gas for us. Their policy clearly states that cancellations will not be made over the phone, then why did they cancel our reservation over the phone on their end? There were no further notes on our file, nothing confiming from us to "yes, please cancel", and we also did not receive a cancellation email from them. So to me, they didn't follow their own policy.I have been calling the regional manager (****) for over a week now, and he will not return my call, and there's no one else I can speak ***** be clear we were refunded for the reservation, that was never the issue. The issue was we didn't cancel our reservation (and were charged a $45.00 cancellation fee/when we did not cancel) and we wasted a lot of time and money just to get there to head back home because of their mistake.

Half Moon Lake Resort Ltd is NOT a BBB Accredited Business.

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