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Business Profile

Painting Contractors

Off The Wall Painting & Decorating
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:29/11/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired this company to paint my front entrance room and railings while I was away .
    I returned home only to find a very unprofessional paint job full of blemishes and an improper preparation .
    I have paid $2750 up front .
    The entire thing needs to be redone . It’s heartbreaking .

    I’ve reached out to the business owner and they have agreed it’s sub-standard .

    Business Response

    Date: 01/12/2023

    We appreciate you bringing your concerns to our attention.
    We are not denying that fixable mistakes were made in the home however the project was unfinished and a final walk had not been completed. 
    We apologize we were unable to come to a resolution and empathize that this was not an ideal outcome. Choosing not to return and complete the $6500 project was not an easy decision but after assessing the situation we were not comfortable returning to the clients home. 

    Customer Answer

    Date: 01/12/2023

     

    Complaint: 20931707



    I am rejecting this response because:


    nothing has been rectified or resolved . Am I supposed to just walk away from $2750??? 

    I was supposed to be getting Benjamin Moores top of the line paint “aura” as stated in the quote . 
    what I received was not that . It was a lesser quality paint in the “regal” line up . 

    everything “off the wall painting” has done needs to be redone . And now will require even more labour . I have many photos of runs and unsanded areas that I’m having difficulty uploading . 
    these will all require more time and effort to rectify. 

    I am requesting a full refund . 

    Sincerely,

    *********** ********

    Business Response

    Date: 04/12/2023

    Client did receive a refund for the $2750. 

    Customer Answer

    Date: 04/12/2023

     

    ****** ******** *******



    I have reviewed the response made by the business in reference to complaint ID 20931707, and find that this resolution is satisfactory to me.




    Sincerely,

    *********** ********

Off The Wall Painting & Decorating is BBB Accredited.

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