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Business Profile

Garden Center

Local Nursery Ltd.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/08/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 4, 2022, we paid total $264.97 to purchase lots of flower pots including 5 Hydrangea-Vanilla Strawberry plants. However, two month later after I planned these flower pots and the flowers grow up are not Hydrangea. We call the business asking for exchange/return due to these are not the followers I bought but the business refuse to do that said these flowers mislabeled by suppliers and nothing to do with them and they cannot exchange or return. There are no invoice number in the receipt but show GST *** ****** ********* *** ******** ***** 6/04/22 16:44. Please contact me if more information is required.

    Business Response

    Date: 12/09/2022

    Dear *** ***

    First I would like to apologize for the delay.  This is the first I am hearing of the issue with the Hydrangeas.  I apologize that your concern was not rectified when you came in  June.  Our policy has always been if the plants are incorrect to what they are labeled we would issue a full refund with there return.  In order to get this processed the quickest could you please send me a copy of the full receipt as aswell as a picture of the hydrangeas in question.  If you have a picture of there tags this would help us follow up with our supplier as well.  

    Thank you, 
    *****
    Local Nursery Ltd

Local Nursery Ltd. is NOT a BBB Accredited Business.

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