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Business Profile

Bottled Water

Amazon Springs

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bottled Water.

Complaints

This profile includes complaints for Amazon Springs's headquarters and its corporate-owned locations. To view all corporate locations, see

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Amazon Springs has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:17/02/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear Sir/Madam,

      I hope this email finds you well. I am writing to bring to your attention a concerning issue I have encountered with a product purchased through your platform, and to request appropriate compensation for damages incurred as a result.

      On Mar 19, 2023 I ordered a Samsung Ice Maker Filter from ******, with the intention of replacing the existing filter in my refrigerator. Upon receiving the product and completing the installation as per the manufacturer's instructions, I immediately noticed significant problems. The filter failed to function properly, resulting in excessive leaking from the refrigerator, which subsequently caused extensive water damage to the hardwood flooring beneath.

      I strongly suspect that the Samsung Ice Maker Filter I received from ****** may be counterfeit or otherwise defective, as I have never experienced such issues with similar products purchased from reputable retailers such as **** *****. The leaking was so severe that it not only damaged the flooring but also posed a potential safety hazard in my home.

      In light of these circumstances, I kindly request that ****** take full responsibility for the damages caused by the defective product. I am seeking compensation for the cost of repairing or replacing the hardwood flooring, as well as any associated expenses incurred as a result of this incident.

      Enclosed with this email, please find documentation supporting my claim, including photographs of the damage, proof of purchase, and any other relevant information.

      I trust that ****** will take this matter seriously and act swiftly to address the situation. As a loyal customer who has consistently relied on your platform for a wide range of purchases, I expect nothing less than a prompt and satisfactory resolution to this issue.

      Thank you for your attention to this matter. I look forward to hearing from you soon regarding the next steps in resolving this dispute.

    • Initial Complaint

      Date:19/07/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      So i havent placed an order with amazon since july 12 and just was charged from my acc so i called to see why . The guy who answered , ******* said it was from a previous order but i explained sll payment were already taked for all orders i placed this month as . He wld not even look into the acc he just spoke down to me to the point i snapped at him . I called back several times but it seems as though my phone # had been flagged and could not get any assistance from any one of them . The last guy i asked please just go over each charge with me and tell me what they were for . He refused said i have to sign into my acc to verify who i am . Such nonsense as the sent me an email already at start of call to vetify who i am which i never had to do . I them asked for a name and location of the buisness as i am now filing a complaint with *** he said i min please and hung up . I do alot of buisness with these guys as i have cancer , living on a fixed income and not able to shop snd always look for deals then not have the common courtesy to explain the charges they take as they have complete access to my bank acc .

    • Initial Complaint

      Date:11/05/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 17th - Email received from ****** ****** and Government of Canada regarding recall on a baby crib purchased # *******************  on Aug 22, 2023. Recall due to excessive lead amount used on crib that surpasses Canada permitted legal limit.

      April 20 - Contacted ****** on recall regarding resolution as advisory is to immediately stop using crib and to contact seller for resolution on matter. Agent advised to email ****** certified int’l seller directly. Email was sent to manufacturer with no reply up to present date of filing this claim. Was told to wait 48 hours and with no reply ****** will issue complete refund.

      April 25th- Contacted ****** ****** advising that manufacturer never responded to my email. ****** advised they will initiate refund in the amount of $458.75 CAN taxes incl. ****** emailed me shipping label to return recalled 7-in- Baby Teddy Crib before May 2nd 2023. Return shipping to be completed with *** ****** shipping; and upon ****** ****** receiving item back refund will automatically be initiated. It’s even printed on in the email and on their website refund payment processing time is 7 business days.

      Apri 27th- *** picks up packages crib. I have home security video of pick up and crib packaged in good condition.

      May 1st- ****** ****** (Misssasauga, Ontario Canada ) location received returned item in AM.

      May 10th- Contacted ****** to advise I do not see refund on ****** **** used during initial purchase. Was now then being told to wait 1-2 weeks to which on their shipping label email to me state 7 business days upon receipt of returned item.

      May 11th- Still no refund on my ****** **** but was billed Annual membership fee on my credit on May 10th.

      Every time I call ****** ****** to follow up; I’m receiving different information on refund delay back to my ****** **** ending 8357. I’m without refund and product.

      Customer Answer

      Date: 16/05/2023

      This email is to update complaint id : ******** filed on May 11; advising that ****** ****** has resolved the issue and refund was issued on May 13th upon contacting their customer service dept.

       

      This matter has been resolved.

       

      Thank you in advance

       

      Regards,

      Ms.*******

    Amazon Springs is NOT a BBB Accredited Business.

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