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Business Profile

Driveway Installation

Enviro Paving Edmonton

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Driveway Installation.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:18/06/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Enviro paving came and poured a rubber driveway for us approx. 2 years ago & within that time there has been 2 areas that require repair due to the county, but the county requires quotes from the company in regards to moving forward. Enviro told us they would send someone out to evaluate the situation (1 year ago). No one ever showed up! Fast forward 1 year later to winter again and the same the thing happened an area of driveway was damaged,contacted Enviro again to be like hey nothing was done the first time & now it happened again. Upon this damage occurring we noticed the job was done incorrectly and there was no bonding agent applied to adhere the rubber to the concrete,it’s like a literal blanket you can just pick up if tried. We don’t hear anything back from Enviro at all. Website says they offer 5 year warranty on their services but we can’t even get in touch with anyone & when we do they just take a message. We are looking for our driveway to be repaired and done the right way! And if they don’t want to fix it then refund us our money back ($11,000-15,000 was cost) and we will tear it up. Just looking for the company to be held accountable & repair the driveway the right way.

Enviro Paving Edmonton is NOT a BBB Accredited Business.

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