Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello January 26 and 2023 I had commented and called into I candy to get my eyebrows touched up according to their rules and regulations that if you do it within 10 months and it’s only $90, so when I called back to make the appointment I found out that there is no it’s on the account on my behalf, which are false with an occurrence that happened about 10 months ago. I had they had a tattoo special and sent me stems of examples of tattoos to get. I selected a tattoo that I wanted to get took the day off, came into the business to have it done after ***** was in the back for sometime she came back out and told me that she couldn’t do it because the machine wasn’t working properly and she could not provide the tattoo that I selected. She unremorseful showed no empathy, and didn’t seem like she even really care that I had taken the day off to come in to do some thing that the prisoners promise that they can complete and now they cannot fulfil their out their obligation and their side of the contract I was quite upset at the treatment that I was received left, and I had called the manager and explain the situation to them so 10 months going down the line I called back to get my eyebrows done and there’s notes on the account supposedly saying that I treated ***** in a fashion which is not true that they couldn’t make the tattoo ***** and that’s why I was upset which is False, so my character and the occurrence that happens is falsely written down on their notes on my behalf under my name I called the manager on January 26 to let her know this at all she said to me is that there’s nothing that she can do that ***** doesn’t feel comfortable doing my eyebrows that ***** is the only person I can do it out of both of her businesses the assistant manager when I called and mentioned that the manager doesn’t take new patients but still works on her previous patients when I asked the manager about that she said that she has an injury and she won’t be doing any work for any of her patients so I’m a little confused on who’s telling the truth. All the manager did is refer me to another business so now because of her I have to spend $350-$400 more just to get a touchup on my eyebrows because no one else will do it for any less because another business had already started them, all I’m asking is for the current business to sell their commitment and their promise to me that if I came back within a year that I would be able to get a touchup, they should be someone if they can find to have this completed they’re not cooperating I’m not trying to help me at all and this is quite frustrating as a consumer.

  Business Response

  Date: 22/02/2023

  We understand that your experience with our services was not what you expected. We apologize for the inconvenience and regret that we were unable to provide the services that you requested. We strive to deliver professional, caring services and are sorry that we were unable to meet your needs in this case.
  
  Our recall of the events from our notes on file are quite different than what this customer is stating occurred.  Here are the notes on file from 3 witnesses in the salon that day for the tattoo appointment: "Client wanted a custom rose design and was informed repeatedly that we are not able to offer custom tattoo designs at this moment. Client was quite pushy in the fact that it would be okay to get a custom tattoo. She was rude and disrespectful about the fact that ***** was not comfortable tattooing her because of the software issue on adobe.  We had flash sheets, but was unable to do a bigger size as we were having technology issues that day.  ***** had a stencil placed on her shoulder to see if it would look okay, but the lines were not crisp enough for ***** to be able to do a good job and it would ultimately not turn out as well as it could in that size. Being that it is a permanent procedure, she was not comfortable moving forward this day. Client was very unhappy and disrespectful to ***** in regards to this issue. When the Manager came to speak to her in regards to this issue, customer was happier to speak with her, but ultimately stormed out and was raising her voice to show her displeasure with the situation.  It made the technicians and other clients in the salon uncomfortable.  We had a few clients make comments about it to us after"  -********

  I do not believe what happened was fabricated on our end as there were 3 employee witnesses and multiple client witnesses. 

  I, as the owner have spoke to this client a few times now, along with another Manager. When she went to book brows, we looked at her notes and the only person currently able to perform this service, is ***** and we did not feel like this would be a good fit for the salon or client.  I am able to do brows, but I currently do not offer this service anymore, even to regular clients, and currently I have an injured wrist making it so I cannot do services even if I would like to.  I did make a professional recommendation to another salon owner, who I like a respect and feel like would do a great job with this clients brows.  We also took this client from another salon and did not charge the full cost.  

  At this point, we do not want this client to be in our salon at all. She has called multiple times and has been quite pushy in regards to phone conversations. 

  If there is anything else we can do to help rectify the situation I am open to hearing feedback, but I am uncertain how to move forward with this current client.
  
  

  
  

  Customer Answer

  Date: 23/02/2023

  
  Complaint: 18963376
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** ******

   

  hello, I’m rejecting this response because what is stated in there is completely false I again to my original complaint had pre-booked with the stencils that was sending my iMessage, which I can prove cause. I still have the messages I picked out a certain design that was on the stencils that was given to me when I booked at the day off and came into the salon I was told that that could not be done for me. ***** had no empathy and didn’t care, and it was her treatment towards me which got me upset when the assistant manager came she actually apologized and that’s why speaking with her was easier to do because she actually apologize that they couldn’t do it and she showed a little bit of empathy. ***** was rude to me from the very beginning and they’re telling me that I was rude to her, which is, interesting because I was only upset at the fact that I was promised something and then it was not fulfilled after booking a full day off and I don’t know what they’re talking about the other witnesses because I don’t remember anybody else in the salon other than the assistant manager, and *****, so for her to say that there’s other witnesses, and I would love for them to come forward, and I would love to get their version of what had occurred as well the notes, the counter, completely falsified, and it’s quite upsetting that  notes on my behalf, and my character written in this fashion I for one would like an apology from the manager for the situation that happened for them. Also writing down a false story of what happened and I would like an apology on that and the person that she recommended me I couldn’t even contact so I don’t know what phone number she gave me because it clearly wasn’t accurate  and I only spoke to the assistant manager once and then I spoke to the manager. I never called anytime after that so for her to say that I’ve been pushing and calling multiple lines is completely further from the truth, which just shows that she is telling false information about me and my character after I received a conversation from the matter, I talk to her my next step was writing to the ****** ******** ****** .

  Business Response

  Date: 24/02/2023

  Thank you for taking the time to share your recent experience at our salon. We understand that you are dissatisfied with the response you received from us and we apologize for any inconvenience or frustration caused.
  We have taken your feedback seriously and have carefully reviewed your complaint. We strive to provide the best service possible to all of our clients, but it is clear that we fell short of meeting your expectations on this occasion. We apologize for any miscommunication or misunderstanding that occurred during your visit.
  We acknowledge that you had pre-booked a specific design, which was not available when you arrived for your appointment. We understand that this was a disappointment, and we would like to apologize for any inconvenience caused. We were under the impression that you did not want to come back in for the tattoo appointment as we did not hear back from you about rebooking.  We would like to assure you that we are always willing to work with our clients to find a solution that meets their needs.
  Regarding your concerns about the notes and the phone number provided to you, we would like to clarify that the notes were inputted by three staff members who witnessed the event first-hand. We understand that everyone's experience is different, and we appreciate your feedback on this matter. We trust our team members completely and will ensure that they are reminded of the importance of showing empathy towards our clients. We take all feedback seriously and will use it to improve our services in the future. Once again, we apologize for any inconvenience caused. I do not believe that we are going to agree on the exact events of the occurrence(s), but know that we do aim to make sure our client's have a good experience.

   

  Customer Answer

  Date: 01/03/2023

  
  Complaint: 18963376
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** ****** Hello yes I really appreciate your apology. It’s just really sad to see that it took about a complaint to the ****** ******** ****** and three messages back-and-forth to even receive an apology so I’m not even sure if that’s really sincere but regardless, it’s also kind to see that you have excepted the fact that I was promise something that was not present it to me, and which was again not written down under my name, which had stated as the complaint so again after how many messages You now are acknowledging that I was promised some thing when I came in that day. It’s just disappointing that I had to get to this position and have a meteor between us to even recognize this. What my request is is that you reach out to your partner and see if I can get my eyebrows done through her because every single place that I called they are charging me an extra service because I already had my eyebrows done through you and not originally from them so they charge is more than getting eyebrows done for the first time so if you can reach out to your partner and provide the name and phone number again and see if I can make an arrangement to get at least a little bit of a better deal that would be much appreciated.

  Business Response

  Date: 01/03/2023

  Thank you for bringing your concerns to our attention. We understand your disappointment and frustration and we sincerely apologize for any inconvenience caused. Please rest assured that our apology is genuine and we take your feedback seriously.
  Regarding your request, we will do our best to reach out to the other salon, and see if we can arrange for you to have your eyebrows done at a more reasonable price. We will provide you with the necessary information if it is a possibility. 

  
  

  Customer Answer

  Date: 02/03/2023

  
  Complaint: 18963376
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** ******

  OK I really would really appreciate that. Thank you I know last time when we spoke on the phone you mentioned that you’ve taken clients from them so hopefully they can take clients from you and I can get my eyebrows done which is ultimately all I really wanted to get down from the very beginning. Thank you. I will wait for your response.