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Business Profile

Property Management

Tilt Property Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/10/2024

    Type:Billing Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Good afternoon, I am interested in submitting a formal complaint regarding Tilt Property Group, which I hired to manage my condo property. My primary concerns involve overcharging and a lack of transparency in their fee structure.Tilt Property Group applies a service fee of over 30% on vendor charges. I was unaware that this additional percentage was part of their standard practice. From my understanding, other management companies typically charge around 10%, making these fees excessively high and unexpected.Additionally, I have felt pressured and intimidated in my interactions with the management company, particularly when raising concerns or disputing charges. The owners approach has been overly forceful, leaving me feeling disregarded and unvalued as a client, which can be confirmed by several emails.I am seeking not only reimbursement for the excessive fees charged to me but also would like to investigate whether this overcharge was directed at me due to my living in another province. It is important that other owners are made aware of the significant charges, to ensure transparency and fairness in the management of our properties.Thank you for your attention to this matter.

    Business Response

    Date: 08/10/2024

    There will be no refund. this clients claims are incorrect. 

    we are not part of BBB and only responding out of courtesy to your system.

    Customer Answer

    Date: 08/10/2024

     
    Complaint: 22381755

    I am rejecting this response because: it lacks substantiated evidence to support that my claims are not true! It is concerning that no proof has been provided by the company to validate the assertions presented. 

    I expect Tilt Property Group to either provide the necessary documentation supporting their claims or offer alternative avenues for resolving this matter. 

    Sincerely,

    ******** *****

  • Initial Complaint

    Date:28/06/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I want to recover complete rent amount paid after Tilt was no longer owner of my present address.

Tilt Property Group is NOT a BBB Accredited Business.

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