Complaints

This profile includes complaints for Majestic Touch Spa's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Majestic Touch Spa

  150 Carleton Dr Unit 140-170 Suite #4 St.Albert, AB T8N

• 

  Majestic Touch Spa

  150 Carleton Drive, Suite 4 St.Albert, AB T8N 6W2

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:30/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am attaching a word document as character are much more than 2000.

  Business Response

  Date: 16/08/2024

  Hello BBB Agent,

  The above customer has Initially purchased a package for a few sessions then in one of her sessions she decided to purchase a handheld device with a skincare kit we are offering.

  She initially asked for the blue light therapy. Then when she came back from her vacation she changed her mind and said she don’t want to use the blue light and she will be happy and satisfied if we make an exception and exchange it for her to red light even though it’s been more than 14 days, which is our exchange Time limit policy.

  As a gesture of Goodwill, We exchanged devices for her from blue to red as per her request, even though she brought back the blue light device after it was used ans she claimed it wasn’t used however it was still somewhat oily from a cream or a serum residue.

  we did our absolute best to satisfy this customer however, based on her claim, she is still not satisfied.

  After changing Device to red light and taking an additional loss for not being able to resell the blue light device she brought back there is nothing else we can offer this customer as we went above and beyond.

  furthermore, with all The claims she are making against our staff we won’t be serving or helping this customer any longer.
  
  We have zero tolerance for aggressive behaviour, and bullying.

   

  Kind Regards 

  Majestic Touch Spa

   

  Customer Answer

  Date: 16/08/2024

   
  Complaint: 22068041
  
  I am rejecting this response because:

  they were aware of me leaving the country and still went ahead and have a forced sale and they in fact bullied me and were aggressive towards me and complaining that towards me.

  you can see this is a very much a behaviour of a bully trying to act as a victim.

  let me know what BBB will do otherwise I can take it to court. You can see their behavior yourself and also there are other people going through the same.
  

  Their responses to others on their review are also aggressive they do not own up to their mistakes.
  

  i can very well assure you over time you will be receiving multiple complaints regarding them and they will be no where to be found.

  Just think of making you pay $4800 when they said it’s $3500 and then not wanting to give any justification. Their response is an answer itself that they are wrong in every way and they have no response for anything and just as an abuser is good at doing pretending to be a victim that’s exactly what they are doing.

  
  Sincerely,
  
  Manmeet Sandhu

  Business Response

  Date: 30/08/2024

  Hello BBB Agent,

  we are not going to give a stage to this type of behaviour.

  The whole story is nothing but a fruit of her imagination and it keeps showing what distance she is willing to go just to get a refund.

  Please try and explain the customer that in the future is better if she research before she buys so she doesn’t have to resort to this type of behaviour.

  As previously mentioned, we tried our best to satisfy customer, but it seems like she is only interested in a refund which we will not be providing.

  Especially not after a few months!

  I am truly sorry that you have to be in the middle of this however please understand that this is not our choice.

  Thank you and have a good day.

  Customer Answer

  Date: 30/08/2024

   
  Complaint: 22068041
  
  I am rejecting this response because: firstly, they are again showing they don’t care at all and if you see a the responses they have given or reviews where people have complaint they have completely denied everything and calling everyone liar. 
  Secondly, now they are saying that I should have done the research exactly this is what I said the day he forced me pushed me to buy the device as that evening I did say over and over I am very occupied I am flying for few months in a day so I don’t want to spend this much money and also later I am leaving the province so who will be responsible if anything goes wrong. You can very well tell how good are at their service. I am attaching the boarding passes to show you I was flying out of county for months just after one day and they saw a good opportunity to scam me and also knowing I won’t even be in Alberta.

  Leace everything tell me how they explain the discrepancy in price they charged other people $2500 and took $622.95 first and then $4100 as the said he is subtracting $622.95 from the price as when I get the light I get the VIP package which includes facials and products. If I was not honest shouldn’t I be asking them for the long supply of products they promised that come in the package but even the first ones that he gave me they reacted to on my skin and I returned them. You can check my emails and you can check with the Canadian border if I was in the country or not. And if my house was on the market then or not. How can they explain the charges of $4722.95 for which they charged other people $2500 and moreover I told them my skin is very sensitive and still he insisted it to being the safest product and didn’t care to respond to email or give my itemised receipt when I asked because they were charging me whatever they have no set price and jus scammed me of money and when questioned got rude and intimidated me to not ask them anything. 

  Sincerely,
  
  Manmeet Sandhu

• Initial Complaint

  Date:27/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I replied to an advertisement that offered an introductory facial for $79.99. I went for my first appointment during which it was recommended that I purchase an unit for eye, and face to improve collagen, that it could be deducted on income tax filing. I was told that the units would be purchased using my credit card with monthly payments no interest. I did not realize that the quoted price was in American funds. At that that appointment, I was told that the business did not have a new eye unit in a presentation box, only the face unit in the presentation box. I did not start using the units or the skin creams as I was finishing up using some I had at home. I finally opened the information pamphlet on the units. In this information I read a contraindication to use of these units if the purchaser has a history of skin cancer. I have a medical history of melanoma a definite contraindicator to use of these units. I have tried to contact the owner ***** that I dealt with at my first appointment, with no success. I have been back to have my monthly facials and have asked for the eye unit, and there is always an excuse why that can't happen. I have been told that it would be delivered to my home, but that does not happen either. I was working in *************** July ********** 10:00 to 17:30, and indicated the unit could be dropped at my work location. That did not happen that week or this week of July **********. I have attempted to contact ***** by phone with little success. On Friday July ******* I sent a test detailing my concerns to the cell number I have for *****. I received a reply from ***** that he was not discussing our service issues over test??? At this time I would like to have a refund of the price I was charged, and the cancellation of the purchase as I am unable to use the product. I am very disappointed by the lack of service, poor response to my concerns. I have also contacted the supplier Premier-Dead Sea supplier of Nuna units

  Business Response

  Date: 27/07/2024

  The customer came in to our spa on a promotion we had advertised and decided to buy a package that combines skin care products facial treatments and a facial device for anti aging purposes. As a courtesy she has received a complementary eye device and did not pay anything for it whatsoever.

  we advised the client that we currently only have the display model in stock (completely new never used) and that we will be more then happy to give her one in a box at a later date if she would like. 

  at her last facial appointment she came in late and her consultant already left for the day and was not able to do the swap of the free eye device.

  its been a couple of months since her purchase and she told everyone at the spa how much she loves her package and coming in to the spa to relax and now all of a sudden she decided that she would like to cancel it.

  at this point of time she is well beyond the exchange period and unfortunately there is nothing that we can offer.
  
  furthermore the offer to replace the eye device that she has received as a courtesy is now null and void.

  the eye device that she has is perfectly new.

  Regards 

  Majestic Touch Spa 

  Customer Answer

  Date: 04/08/2024

   
  Complaint: 22054166
  
  I am rejecting this response because:  I did not tell the staff I was so pleased with the devices and creams, as I had not used them as I was finishing up other product I had at home.  ***** indicated that at the second appointment I was late which is untrue.  At the second appointment, I was told at my arrival that my appointment was cancelled because of a problem with the treatment room.  When i was ready to start using the device I read the information booklet first.  In that booklet was a warning of a medical contraindication to not use the device if you have had skin cancer.  I had treatment for the diagnosis of melanoma.  I was never asked before the purchase if I had that history..  I decided to return the package to Majestic Spa on Thursday August 01 after work.  There is a computer announcement of arrival system., which i used.  There was no reply.  I asked another business who indicated that Majestic Spa has 3 offices so I walked down the hall and knocked on all 3 doors with no response.  I then walked to the hair salon down the hall, asked the operator if she would hold the items, and give them to Majestic Spa for me when she saw the staff.  The lady must have done this because ***** texted me to say that he was not prepared to store the item, which suggested that he had accepted the  items from the lady in the hair salon.  He then texted me to say that he was going to put the items in an unsecured lobby on a date and time that does not work for me.  There was no other date or time offered.  I was told that I better be there, and that if it disappeared it was on me.   I was starting to be very disappointed with the facials, as I just felt greasy after the treatment.  i also notice in the video about the services showed eye protection while using the devise.  This did not happen when I was there.  There have been so many things that have not been as stated.  I was told the products and devises were in CAD, according to my credit card statement I am being charged for USD conversion for each payment.  I have never had this much problem dealing with a business.  I have had difficulty contacting the business, and so I sent a text.  My response came back that ***** was not prepared to discuss ongoing issues by text,  At this time it feels like you are not prepared to assist me, and I am feeling very discouraged.  I am a senior who lives alone, living on pension, and money from some casual work with **********************,  I now have devices that I am contraindicated medically against use.  The eye devise is not usable because ***** did not give me the adapter which would allow me to plug into an electrical outlet to charge.  ***** had  indicated that he would drive it to my home.  This has not happened either.  I gave him the option to drop it at the lab I work in which is located in ****************, more convenient for him. This did not happen either.  Every time I have been in the office I have asked about the adapter, and a new devise, and have been given one excuse after the other.  I regret indeed the fact that I have dealt with this business, and wish i could turn the clock back, and never have dealt with this business.  

  
  Sincerely,
  
  ******* ******