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Business Profile

Storage

Lakeland Storage Ltd

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:17/02/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Trailer was stored there and broken into and everything was stolen. The new owners still charge your card long after you’re gone. They are very rude and block your calls when you try to confront them about it. The place should be shut down. Numerous people’s things have be stolen and broken into.

  • Initial Complaint

    Date:12/10/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We were renting a storage unit from Lakeland storage and we went to pay for October and our contract states that if we leave early we will be prorated and the gentlemen we made the payment to to us that it is in our contract so it has to be honoured so we paid for the full month of October. On October 12 my husband went and cleaned out the unit and handed in the keys and the owner them stated that they do not give refunds , I spoke to the owner on the phone and he was extremely rude and told me that he would not deal with me because I was not on the contract and then he proceeded to tell me how much somebody else that I know that has a unit there owes and hung up on me, I called him back and he spoke with my husband and told him about how much the other person owes, the call them changed to texting and he again texted me and told me how much the other person owes I then told him that this was against the privacy act , all we want is the remaining 18 days of charges back as we are no longer using there services and it is stated in our contract that we should get it

Lakeland Storage Ltd is NOT a BBB Accredited Business.

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