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Business Profile

Excavating Contractors

Snelgrove Construction Ltd
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/08/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a septic assessment done by Snelgrove Construction in *********************************** on July **-2024 at a property that was for sale. I had asked several times for the quote and have not received it yet and have paid for the septic assessment on July **-2024 (see * attachments) and that is why I am writing to you. Please tell Snelgrove Construction that they need to provide the quote for the septic system today on Aug. *-2024.

    Business Response

    Date: 08/08/2024

    This is in response to the customer service complaint, this customer has called twice a day for a quote and I have talked to her many times to let her know that with the ********* **** and holidays, we have been understaffed. I have asked for her patience on getting a quote also due to us dealing with year end right now. I talked to her on Friday and said that we would hopefully have her quote done by Monday (forgetting it was a holiday). I am waiting on numbers from other contractors which has been the reason for the delay. I just have one number left for her and then we would be getting the quote to her. 

    Customer Answer

    Date: 08/08/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

Snelgrove Construction Ltd is BBB Accredited.

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