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Business Profile

Cabinet Manufacturers

Hutchison Cabinets Ltd

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cabinet Manufacturers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/12/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We needed a revamp of an existing island that required the installation of 2 cabinets in an empty space that was unfinished by another cabinet maker. It was agreed to have this work done on the island but when the work was started, the work was not up to standard with exposed nails and cracks in the cabinet work that was done. It was agreed by the company owner to work on getting the island fixed from this state but they needed to take the island back to their workshop in ******** to complete the work. After 3 weeks they brought the island back and claimed the work was done but nothing was done to repair the exposed nails and cracks from their initial work on it as well as scratches that appeared after the island was taken away by their transport service. We called the owner of the company and left a message to ask him to complete the work that was agreed but he has not returned our call. We asked the delivery drivers to take the island back to their workshop. We have not heard anything about it since.

    Business Response

    Date: 17/12/2024

    Thank you for your inquiry regarding the issue raised by ***** *********. We take customer concerns very seriously and are working diligently to resolve the situation.
    We would like to clarify that we did respond promptly by phone after receiving numerous calls on the same day. Unfortunately, our receptionist was briefly unavailable for about 30 minutes during that time, which may have caused a delay in initial communication. However, once she was available, we made sure to respond to the customers inquiries without further delay.
    Regarding the issue with the island, we are currently in the process of redoing the entire island to ensure it meets our high standards. We have scheduled the delivery of the completed work for December 20th, 2024, and we are confident that this will fully resolve the matter to the customer's satisfaction.
    We appreciate your understanding and are committed to ensuring that our customers receive the best possible service. If you require any further information, please dont hesitate to reach out.

    Customer Answer

    Date: 17/12/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** *********

Hutchison Cabinets Ltd is NOT a BBB Accredited Business.

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