We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Appliance Repair

Expert Appliance Repair Abbotsford

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Appliance Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/09/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My stainless steel fridge was bought 3 years ago. The fridge door was coming loose so we called Appliance Repair Expert in Abbotsford BC to get a quote to see what it would cost to have them fix the fridge door. They did a service call and said that they would fix it by replacing the fridge door and that would cost approximately $600 or a cheaper way would be to put some plumbers putty on where it was loose and that would fix it. Then they asked if I still have a warranty on the fridge. I never thought of that so I looked it up while they were there and my warranty said it was valid for 4 years. So they left me an invoice to pay for the service call, however if I used them to get it fixed that amount would be deducted. The next day I called the warranty company and they denied the claim saying it was wear and tear. I tried to fight but it was denied. I then paid the invoice from Appliance Repair Expert and scheduled an appointment for them to fix the fridge door.

    The day they came to repair the fridge was later in the evening. So they took the fridge door off and put the putty on the door and set it aside for 24 hours to dry and we were told not to touch it. We did as asked and he arrived the next day to install the door back on.

    After it was installed he came to me and said the door is on and we have a problem. The door was covered in his fingerprints from the plumber's putty. I asked what he was going to do about it as that was unacceptable. He tried different things I had in my house and none of them worked. The Tech did go to pick up a product and that was tried with no success. I have been calling everyday since but they will not respond to any of my phone calls, emails or texts. When I get ahold of someone they say they will have the manger call back within 24 hours this never happens. I did talk to the manager about 3-3 1/2 weeks ago he was to call me back never did. I leave him a msg or vm everyday. No reply

    What do you suggest?

    ***** ***** ************

Expert Appliance Repair Abbotsford is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.