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Business Profile

Garbage Removal

Pioneer Disposal Ltd

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garbage Removal.

Reviews

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1

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Review Details

  • Jamie P

    Date: 24/01/2024

    We recently had a highly unsatisfactory experience with Pioneer Disposal in ***********, primarily due to the poor customer service and unprofessional emails from ****, a representative of the company. In a market where there are multiple garbage disposal options, my quest to save some money led me to discover a competitor offering a more cost-effective solution, $10 cheaper per month.Hoping for a seamless transition and mindful of my budget, I decided to approach Pioneer Disposal and inquire about the possibility of price matching. Unfortunately, my interaction with ****, who handled my query, left much to be desired. Rather than addressing my concern with empathy and understanding, she adopted a defensive stance regarding their pricing structure and trivialized my efforts to save money.A series of back-and-forth emails ensued, characterized by ****'s reluctance to entertain my request for price matching. Despite my genuine interest in clarifying billing details and ensuring a smooth transition, ****'s responses were consistently unhelpful and lacked the professionalism one would expect from a customer service representative.The final straw came when I sought confirmation that my credit card wouldn't be charged beyond the end of the month. Instead of providing a clear answer, **** directed me to review previous emails, displaying a lack of accountability and a disregard for customer concerns.In conclusion, my experience with Pioneer Disposal, particularly with ****'s customer service, has been nothing short of appalling. The unwillingness to accommodate a reasonable request and the confrontational tone in our email exchanges have left me with a negative impression. Given the abundance of garbage disposal options in the area, I would strongly advise against choosing Pioneer Disposal for their lackluster customer service.

Pioneer Disposal Ltd is NOT a BBB Accredited Business.

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