We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Gas Station

Paz Fuels

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gas Station.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/09/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was a loyal customer of Paz Fuels for over 20 years, earlier this year i took my 2000 ****** ********** to Paz and purchased a car wash. During the wash my power antenna was destroyed. I showed the attendant the damage and he rudely responded “****** *** **** *** ******** ** *** *** *********** *** ******.” He showed me the sign as there were several other signs and I was on the other side trying to navigate through the railings. I went through the carwash in neutral with the motor running as directed by the signage. After the incident i spoke to a person who identified himself as a Manager. He said he would bring it up at a meeting and he never contacted me. The same thing happened when i spoke to a second manager a few weeks later. I then contacted Mike P**, the Owner, i told him i was a longtime customer and bought fuel from him since the early days when Mike’s Father started the first gas station in Aldergrove. Mike offered me $200 worth of fuel. I refused the offer and told him I wanted my antenna fixed. He then told me he had an employee who could replace the antenna and take care of the problem. We chatted about other things for several minutes and he advised he would contact me when they received the antenna. To date i have not heard from Mike Paz, i have tried to contact him by telephone, written message, message to front end person and by email three or four times. It is obvious they are ignoring me in hopes that i will go away. I would like the antenna replaced by a ****** dealership. I made a total of 8 contacts to try to have this problem solved and dealt with by 5 different people, including the owner, and not one person tried to help me! This Company gives very poor customer service and has lost my business.

Paz Fuels is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.