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Business Profile

Insurance Broker

Central Valley Insurance Services Ltd

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:18/03/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased optional insurance coverage for our vehicle. On January 24, 2025, we filed a proof of loss form to recover the cost of a replacement key fob in the amount of $420.23. On Feb 5, 2025, we called the policy holder AWRAP to ask why we still had not received a refund. We were told it would take 30 days and after February 24, 2025, we should receive the refund in the account listed. By March 5, 2025, we still had not received any refund and have made numerous calls both to AWRAP and Central Valley Insurance. All with the same response: "We are working on it and it should be in your account in a few days," To date, we still have not received a refund and are now pursuing other options to get our money.

    Business Response

    Date: 18/03/2025

    Hi,

    I am writing on behalf of Central Valley Insurance whom issued the policy to **** ******* and confirm that the replacement company did receive the claim, had a waiting period of ************************************* certain circumstances it can be found, after the 30 day waiting period AWRAP the cover holder had underwriter Collective Insurance issue refund on March 12th to account ending in 7480.  I have confirmed with the replacement company that this deposit was in indeed completed and I also a voicemail for the client to look into their bank account to make sure they didn't already receive this.  

    If they have any further questions or concerns, they are welcome to call me directly at ************.

    **** ******** - Managing Partner - Central Valley Insurance.

Central Valley Insurance Services Ltd is NOT a BBB Accredited Business.

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