Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:26/08/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called Limousine bb service ********** ** on Aug 24 2024 to book limo for Sept ******. I was given offer, accepted. I provided credit card info as requested.the communication was only over phone and message. I asked confirmation of booking.The confirmation of booking was not sent.No invoice sent after we provided the credit card data. I asked then to send confirmation, it was not done. He just requested that cash will be paid to driver.it is 560 dollars, I was not comfortable to carry and pay cash.Then I asked to cancel the reservation,it happened within less than 24 hrs after our initial conversation.Then **** said that no cancelation, no confirmation,shut up the phone, no answering anymore. He charged half price immediately. He never said, never referred to cancelation fees when we talked over the phone. Now he declines to talk. Big spam, do not provide them any information,as they communicate over phone, and no written communication.

  Business Response

  Date: 26/08/2024

  We had received a call from this customer stating that hed like to book a ********************** with us. We gladly talked about our services and clearly mentioned that liquor is not allowed and if you decide to cancel we will have to charge a cancellation fee. We also kindly explained why we do this. And the reason is that we have other calls and inquires that we have to decline because we booked with you. And if a customer decides to cancel we essentially lose double the amount. The customer agreed and said they were reliable and would not cancel. Then we mentioned how they could pay through cash, credit card or debit and a receipt will be sent no matter what choice they make. When a cancellation fee was taken we had also sent a receipt. We also have emails and chats that state your booking with us. Were sorry for this experience but we had made it clear in the beginning that if you chose to cancel we will charge a cancellation fee. 

  Customer Answer

  Date: 27/08/2024

   
  Complaint: 22191952
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 27/08/2024

  Hello,
  The person named ****, was REQUESTING to send the card number.He was REQUESTING that I pay CASH to driver at sum $560. When I asked why he needs the full data on credit card, he said for accidentals. OK,  I agreed. He has not mentioned about cancelation fee, and I did not ask as it was not my intent to cancel. There is nothing about cancellation rules outlined on companies Website.
  However, when I asked to send me the receipt and confirmation with schedule, just OK was messaged to me. I asked again that I prefer not to pay cash, but with credit card, and requested the invoice and agreement to be send to me- no response. After looking at all this quite worrisome things, and after additional refusal to send me the invoice and contract, I started to worry about safety and reliability of the service. I was going to send teenagers with unknown driver and without any written confirmation. When they heard our phone conversation, they became extremely anxious and stressful. to ride with them. Then I said if no invoice and no confirmation of contract, I decline their service. I wanted actually to negotiate to see if they give me formal invoices/confirmation then to go ahead with their service. At that point **** became extremely rude, said that it is not possible, shut down the phone,and immediately charged my Credit Card. After that I tried to contact him again over the phone multiple times. He was yelling at me that I distract him from work, and he reputedly shut off the phone line.
  I do not have choice, but file this compliant, as there is no other way of communication with the company.
  It is unacceptable service, rudeness, disrespectful conversation to client. Most important no contract, no invoice makes the service offered not safe.
  I expect at least full reimbursement of the charges, and apology for the attitude. 
  Thank you.
  Evgeny