Complaints

This profile includes complaints for Mr Lube's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Mr Lube

  33261 S Fraser Way Abbotsford, BC V2S 2B2

• 

  Mr Lube

  101 86 N Bend St Coquitlam, BC V3K 6H1

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/06/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Mr. **** to get a tire Repair. I was told by the mechanic that the tire couldnt be repaired that they would have to replace it. they quoted me on a tire but told me that they would also have to replace two tires. I asked if I could just get the one tire replaced and they said that wasnt an option that two tires would have to be replaced. I feel like this is not a true statement and theyre taking advantage of their customers I was charged almost $500 for two tires when I just wanted a single tire repair. they also build me for other mechanic fees that I never authorized on my bill.

  Business Response

  Date: 17/06/2024

  ******* arrived at our location driving on his spare tire with the rim only after already stopping at another reputable tire service center that had disposed of the tire and told him there was a three week wait until they could help him. We couldn't repair the tire because he didn't have the tire with him as it had already been disposed by the other service center.  Unfortunately one tire cannot be installed properly if the tread differential between the two tires is too large.  This will cause the new tire to wear faster and can cause stress on suspension and axle components and for that reason we always change two tires in such a situation. We gave ******* a quote for two new tires and he agreed to the service being performed and so we installed the two new tires. At Mr.Lube we only service items that require service and are authorized to be completed by the customer. 

  I have since spoken with ******* directly to answer all his questions and this has resolved any questions and concerns he may have had and is happy with the explanation.

  We care about our customers and stand behind our work.  I'm glad I was able to connect with ******* and provide the extra service needed to answer all of his questions.

  Thank you

   

  *******************

  Customer Answer

  Date: 19/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:30/01/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear *** / Madame: To whom it may concern.On January 04, ****, My wife *******, physically brought her 89 year old senior mother in-law *****, to the Abbotsford location to have the oil and oil filter changed in her **** fiesta. She told the technician that they were only to change the oil and filter. She had to leave Mr. ***** due to company business at that point. 15 minutes later my mother in-law ***** emailed me in stress, informing me that the technician had told her that if she did not do a list of repairs he gave her, the car would blow up. I emailed her back to only do the Oil and Filter, but he pressed her into a list of repairs that were not authorized or needed. ***** drove home stressed, upset and crying because of how she was pressured.1.Replace the oil Was requested and completed 2.Replace the Filter Can not tell if it was replaced, but was charged for it.3.Replace the Drain Plug Was fine before and was not requested. Oil leak was from Valve cover Cap.4.Replace the battery Was not requested, replaced new battery with old unit, works fine. Vehicle started fine before going to Mr. ***** Starts fine every time with old battery in place. I am still holding the new battery.5.Replace front right tire Was not requested, not touched.6.Replace the light bulb Was not requested, still not working properly, replaced with wrong bulb. Drivers side signal flashing twice as fast as passenger side. They replaced bulb with wrong model. Have replaced with right model ****** I am still holding the new bulb.This is a request for a full refund of the invoice other than the Oil and oil filter change. I hope we can solve this morally and ethically with out forcing us to the next step. We do not intend to pay for a core charge or restocking charge as stated by your manager. Please respond with in 21 days of the date of this letter.Once agreed upon I will return the new battery and new bulb for the Refund of $418.95 - $74.99 = $343.96 + Tax