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Business Profile

New Car Dealers

Murray Kia Abbotsford
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/12/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought 2018 *** *** from Murray Kia Abbotsford on oct 9 2024 two days later I checked the oil and it was almost empty had appointment with *** on Oct 30 and they told me engine was burnt out and car needs new one *** told me they phone head office and try to get new one told me they would phone me in a week they then ignored me for a month finally I phoned them and they told me warranty won't cover the replacement sorry about that this is what they told me when I bought the car 1 if something was wrong with that car *** would have turfed it 2 if something is wrong with that car don't worry were going to fix it. 3 congratulations your going to get years of trouble free driving out of that car 4 don't worry were going to take good care you. Well all that is not true *** admits they made mistakes and told me I could take another car then told me they don't have any and we phone you when we get one well 3 times *** told me they would phone me and never did

    Business Response

    Date: 13/12/2024

    We have set up with Mr ****** to return the vehicle and provide him with 100% refund.

  • Initial Complaint

    Date:01/09/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The transmission of our (less than 2-year-old) car was leaking so we went in to get it replaced. Left the car with the dealership but the technician took it out for a drive and was involved in an accident. Another car was at fault for hitting our car. However, we found out that our car was not even supposed to be on the road at that time. There were two similar cars and they mixed the two cars up and took our car onto the road to test it. Ultimately, this accident could have been avoided if this mixup from them did not happen. When we confronted them about it, they did not want to take full responsibility for this incident and downplayed the severity of the damage. They told us the damages were equivalent to around $8000 which is around 1/3 the cost of our car initially (around $27000). Furthermore, they kept telling us there will be a negligible amount of depreciation because of this accident and that they are not responsible for the depreciation. They only offered a $500 in-store credit and $500 cash which is not adequate compensation. Since this accident leaves a record on our car that we did not cause, we wanted them to give us a similar car with no record. But they just said they do not have a car with that kind of specification and giving us a new model would be too expensive. They offered to do a trade-in with our vehicle but since that would increase our monthly costs, we declined. Other options were explored but none of them were satisfactory. All we wanted was for nothing to change in our monthly costs and a similar car with no record because this is basically what we would have had if they did not mix up the two cars. But they kept saying the $500+$500 is the most they could offer as compensation and anything over that is unreasonable. They also said that they were not even obligated to give any compensation in the first place and this is them being nice even though this incident is on them. Which is ridiculous, we should have had our spotless car by now.

    Business Response

    Date: 14/09/2022

    Hello, 

     

    We are happy that we are able to come to a resolution to this matter.  Even though Murray Kia was not at fault for the accident itself, we realize the technician was negligent in the matter by road testing the incorrect vehicle. The affected customer and Murray Kia have come to a agreement that the financial restitution given is sufficient to cover any future depreciation as a result of the accident.

    Murray Kia has learned from this mistake and we hope that we can retain the client's patronage in the future.

     

    Jessica C******

    Operations Manager

     Murray Kia Abbotsford

Murray Kia Abbotsford is BBB Accredited.

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