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Business Profile

Optical Repair

Visions One Hour Optical Ltd

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optical Repair.

Complaints

This profile includes complaints for Visions One Hour Optical Ltd's headquarters and its corporate-owned locations. To view all corporate locations, see

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Visions One Hour Optical Ltd has 11 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:19/08/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      21-10-2023 I purchased a set of progressive glasses, from newlook for $1409. The reason I told her that I wanted the best lenes was I was having health issues and did a few hours of work a day on the computer and a full day of work at heights doing a physical job. After being told they compared to the best on the market and they were made by esslor and they had a 2 for 1 sale on at that time. I told them the vision seemed off they told me their measurements were good and some people took 6 months to get used to them. After that time I went back at my earliest convenience to a different optician at new look and he said the measurements were off and they would replace them. **** confirmed they were off and re did the eye exam. For the second set that were being redone I opted for a 1 pair computer lens and one full progressive, the whole reason for glasses in the first place was to read on the computer. The lady who sold them to me said their high end lens was good for that. Unfortunately both sets have a tiny spot that I can read the text without being blurry. The computer glasses I had examined by another optical store said they were not an office/computer lens but a full progressive with less add in the prescription, which would explain why the text is blurry. After trying to get used to a 4 th pair of glasses they still make me feel unwell.

    • Initial Complaint

      Date:19/09/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid $747.00 ($472.00 for half & $275.00 for ******* **** ***** *********). There is $472.00 left to pay when I pick up the two pairs of designer glasses. I don't want designer glasses. I want plain eyeglasses. The ****** sales clerk in the store would not let me look at glasses on my own. She picked out the designer glasses. I did not want them. She was **** **********. On my bill she added $150.00 for lens coating. I told the sales clerk I did not want this. I have called the store several times asking for the manager. They don't answer the phone so I left several voice messages. They're not trying to resolve this so I want my $472.00 back & I want my ******* **** ***** for ***** ******* ****** ********* reversed so I can still use it at another eyeglass store.

      Customer Answer

      Date: 27/09/2023


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    Visions One Hour Optical Ltd is NOT a BBB Accredited Business.

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