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Business Profile

Pharmacy

Pharmacy 24

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pharmacy.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/10/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased a brace on the Pharmacy 24 website and the brace received was not in good condition. The brace was discoloured and obviously used. The packaging was also damaged when it arrived. We contacted Pharmacy24 immediately and they continue to say that it was a "Special Order" even though it is a regularly listed product on their website. They subsequently informed us that if we wanted to have a warranty replacement we would need to contact ********** (the manufacturer of the brace) directly. ********** does not deal with consumers directly and requires any warranty replacement to go through the supplier that the item was purchased through.The vendor has been slow to respond to emails and unwilling to assist with this issue, misleading and dismissive of our problems. We want to return the brace for a full refund.

    Business Response

    Date: 19/09/2024

    Hi ******,

    Thank you for bringing the unanswered complaint to my attention. I apologize for any inconvenience this may have caused.

    As you mentioned, we have already taken steps to address the customer's complaint and have issued a full refund. I have attached a copy of the refund confirmation for your reference.

    Thanks

Pharmacy 24 is NOT a BBB Accredited Business.

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