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Business Profile

Pinball Machines

Nitro Pinball
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:28/07/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Very ***** business. Did not inform us of special payment requirements until days after the sale. Was promised Saturday delivery before the sale and excuses came after the sale about why they could not deliver on Saturday. Tried to charge us ridiculous fees after the sale. Delt with a very ***** unprofessional Tommy. The guy tried to ***** me after the sale. Tommy also ********** me.
    They are holding my $1,000.00 deposit. I want it refunded immediately. I will never do business with such an unprofessional ***** business.

    Customer Answer

    Date: 28/07/2022

    Hello, the money was refunded this am. I would still like the complaint processed. Consumers need to be aware of this ***** unprofessional business.

    Business Response

    Date: 28/07/2022

    Payment options given to customer after receiving deposit. Customer tried to ***** us into accepting a non-certified check or eating service fee's on 11k USD + purchase. When explanation given as to why we could not proceed as requested, customer became ******* and ********** using obscene language. Informed we would refund his deposit and not to contact us again. Customer again contacted us and was *******. Deposit refunded 7/28/22

    Customer Answer

    Date: 28/07/2022

    Tommy is a ***** ****. He was ******* me to pay him more after the sale. He got hostel when I refused to be screwed over by the worthless dirt bag. Then the ***** ******** ********** me, twice. This guy is a real piece of work. Total ***** ******** untrustworthy business Tommy is the most unprofessional individual I have ever dealt with.

Nitro Pinball is BBB Accredited.

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