We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Wholesale Tours

Top Cat Tours and Charters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Tours.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Kirsten L

    Date: 17/10/2022

    Kirsten L

    Date: 17/10/2022

    Beware if you’re considering using Top Cat Wine Tours for any sort of important event.
    We hired them to shuttle guests to and from Naramata for our wedding this summer and 3 days before the wedding they bailed. Myles (the owner) claimed that ALL of their catalytic converters were stolen out of ALL of their buses and therefore were unable to uphold their contract. This was a lie as their buses continued to run that day, and every day thereafter. Myles also bragged to multiple people about “big events” he had scheduled on the same weekend as my wedding.
    I then began reaching out to other shuttle companies and found out Myles had been trying to find me alternate arrangements WEEKS before (and was unsuccessful) but only told me 3 days before my wedding. During my search for another shuttle, multiple companies told me it was pretty normal to be cleaning up Top Cat’s messes.
    Not only did they bail on me 3 days before my wedding but they were also extremely hard to get ahold and communicate with in the months leading up to the wedding.
    I would strongly recommend finding someone else for your shuttle needs!

    Top Cat Tours and Charters

    Date: 18/10/2022

    First of all, we did not bail on your contract or other contacts for that matter. We hold ourselves to a high standard and provide over 5000 contracts per season with less than 0.06% interruption rate. It was 5 days before when we had our break in at our one yards. We had vehicles stored at 2 other locations. As did get a few vehicles back on the road to service some contracts and we fulfilled the ones in order of they were received. The next 2 days I went to great lengths on trying to source other solutions for your wedding day. After searching multiple other solutions, I found one that matched the same type of vehicle you had booked and even paid the additional costs which you declined. We found another provider which you further declined, and we refunded you the deposit in full as the balance on the contract was still not paid for in full either by the required timeframe, but we were still prepared to complete the work. I do apologize for the inconvenience that was caused.

Top Cat Tours and Charters is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.