Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:24/05/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a complaint regarding AAA windows . I purchased doors and windows from this company, and I was assured that the warranty for these products was for 10 years. Unfortunately, the doors are now leaking water through the glass.Upon contacting the company initially, I was informed that the issue would be covered under the warranty. I was instructed to send an email with pictures of the problem, which I did. However, I received no response. I followed up with a second email but still did not receive any reply.When I called the company again, I was told that the doors are not covered under the warranty and that only the windows are. This contradicts the information provided to me at the time of purchase. The company is failing to honor their warranty as stated, and I am seeking assistance in resolving this matter.

  

  Business Response

  Date: 03/06/2024

  Dear Sir * Madam,<*p>

  I am writing in response to **************************'s concern regarding our doors service. Upon review, we have confirmed that this customer did not purchase the ******************** from us. The invoice attached to the complaint pertains to a window purchase, whereas the problem the customer reported concerns the glass in his door. Nevertheless, we made efforts to resolve the issue he brought up. It appears the complaint pertains to a product not acquired through our company. <*span><*p>

  We are always willing to assist our customers, and we are happy to help if this customer wishes to engage with us for genuine concerns related to our products and services.<*span><*p>

  I apologize for the delay in our response. The additional time was necessary to thoroughly review the customer's details, the services provided, and our follow-up procedures.
  <*p>

  Having now verified the issue, I am writing to address the matter accordingly.<*p>

  Thank you for your patience, understanding and continued support.<*p>

  ***************************<*span><*p>

   <*span>AAA Advanced Windows & Doors Ltd.<*span><*p>

  Unit*************************************************;
  **********, **
  Ph. ************
  Fax. ************<*span><*p>