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Business Profile

Ski Resorts

Sasquatch Mountain Resort

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ski Resorts.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/01/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased ski tickets for Dec 26, 2022 for Sasquatch Mountain, which includes **** which is mandatory ski card along with the ski tickets. I paid for a total of $343.70 on Dec 24, 2022 which includes $22.40 for 4 x **** ski cards. Due to extreme weather and the impact of ****** Utilities, Sasquatch Mountain Resort was closed for the entire mountain. Mountain remained closed from Dec 24, 2022 to Dec 29, 2022. Sasquatch Mountain is offering refund on ski tickets only but not 4 x **** ski cards ($22.40). Their reason is **** cards are non-refundable. It was mandatory to purchase **** cards along with the ski tickets. If Sasquatch Mountain is not able to deliver what I paid for, full refund should be honored including the **** cards which was part of their mandatory ski tickets. They have never deliver the **** cards to me.

    Business Response

    Date: 16/01/2023

    Sasquatch Mountain Resort's policy regarding RFID cards is that once card is issued and printed, refund is not available. 

    In this case, the guest never came to the resort and cards were never issued therefore refund is definitely available for RFID Cards and will be processed in FULL for the amount of $343.70. Please note that we have a large backlog of refunds to process due to flooding over the holiday period when we were closed for 5 days, the refund for *************** has yet to be processed, however we will be sure to process in full within the next 48hrs.

    We believe that our policy may have been misinterpreted and miscommunicated to the guest by a very junior employee. We do have a no refund policy on RFID once RFID cards are printed and have been issued, however we have never instructed our team to withhold a portion of a refund for RFID cards if RFID cards were not produced.


    We apologize for any miscommunications and any inconvenience as a result. 

     

    Sincerely, 

     

    ***********************

    General Manager - Sasquatch Mountain Resort

    *****************************************************

    ************

Sasquatch Mountain Resort is NOT a BBB Accredited Business.

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