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Business Profile

Auto Services

Mobil 1 Lube Express

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/11/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 08/12/2013 I brought my ****** ***** 2015 to Mobil Express to have a routine oil change done. Upon inspection the shop recommended that I have the transmission fluid replaced. We mentioned that we were going on a road trip the next day so we said ok the shop changed the fluid. We start what was supposed to be a short 2 day, overnight visit. About an hour into our journey, the car started shuddering and losing power on the highway, was revving uncontrollably, barely moving. We had to pull over multiple times with check engine lights and other warning signals. After some difficult and scary coordination, we were in contact with the nearest ****** dealership who told us to send the car to the ****** service center via tow truck in order to avoid any further damage to the transmission. They ran diagnostics on the car and we were informed of a number of transmission errors that came up. We were told that one of the codes found with the transmission was the "Code of Death". After inspection by ******** ****** in Edmonds, Washington. They confirmed that the CVT transmission in the ****** ***** needs a special green **** fluid only provided by the dealership, also the car's computer needs to be reprogrammed after the fluid is changed to re-learn so that it can function correctly and not cause any damage to the transmission. Unfortunately, the transmission in my car had been irreparably damaged and we had to get a brand-new one ordered and installed. This led to us having to take an extended stay for about a week stranded in Seattle waiting for the parts to arrive and the car to be fixed. We have since spoken with multiple mechanics and ****** service centers and have collected documentation that supports that these issues happened due to the service done at your shop. I have suffered a great deal of trauma and stress from this ordeal and need to be compensated for the damage done to my vehicle.

Mobil 1 Lube Express is NOT a BBB Accredited Business.

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