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Business Profile

Bed Sales

The Shrunks

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bed Sales.

Complaints

This profile includes complaints for The Shrunks's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Shrunks has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:14/11/2024

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We bought The Shrunks toddler air bed (through MommyPow - first product had a hole so we needed an immediate replacement and hence two MommyPow invoices), because they offer a lifetime warranty. We tried to repair the leak from the broken seam as advised by them to no avail - the product continued to leak. I quote their website "The Airtight Lifetime Warranty covers defects in materials and workmanship, such as: Leak from air valve, Leak from broken seam". Our product has a leak from a broken seam, the company has said that only the owner can process refunds / replacement products because the company can only process US replacements. I did not hear back from the owner on multiple occasions and noted on their ******** and Instagram pages that numerous other customers had the same issue. Eventually I heard back from *****, he offered me a completely different product (manufactured by a totally different company). I declined and asked for a refund, he has stopped returning my emails because I asked for a refund. This has got to stop - so many parents are losing out to this lifetime warranty because he refuses to return emails but yet he is still selling his product.

      Business Response

      Date: 15/11/2024

      Dear BBB,

      We have reviewed all of the details and complaints from Consumer: Burberry, *****. We have agreed to resolve the situation and have agreed to provide the customer a full refund. We have been in contact with the customer via email to resolve the issue... During the course of the last year, we have had no inventory located in ****** and were waiting for our factories to resolve manufacturing issues, hence the delay in any product.

      We were hoping to send a replacement product sooner, but that did not happen. We have an obligation to our customers and have adhered that policy moving forward..

      thank you, *****

      Customer Answer

      Date: 11/12/2024

       
      Complaint: 22547313

      I am rejecting this response because:

      I believe that he just said he would provide a refund so that this case would be closed. He agreed to send it on December 2nd but has failed to respond to my emails since.

      I give consent to you reopening this matter. I just want to get my refund and have nothing more to do with this company. Unfortunately if you look at their Instagram and ******** pages you can see that they offer a lifetime warranty but do not respond to any customers. I have been in touch with a few and many gave up. I am unwilling to let this drop as he is still selling his products. They should not be allowed to do, the lifetime warranty is the reason so many parents buy this bed but the company doesn't honour the warranty.

      Sincerely,

      ***** Burberry

    • Initial Complaint

      Date:30/10/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a product from The Shrunks in Feb 2023 through the ************** buy website. In early summer of 2024, the product (inflatable air mattress) sprung a leak and the inside section of the mattress deflated. As the product has a lifetime guarantee, I reached out to the company to ask for a replacement product (I was not able to find the hold to patch it). I completed the fillable form on the Shrunks website in June 2024 and was eventually contacted on July 16th by the support desk. They informed me that as I had purchased the product through MommyPow, I would need to contact the owner/CEO of the company directly. They provided me with his email address and I emailed him with my proof of purchase, product/model number and the PO/Lot # as ************ initial email to ***** Cirkak was on July 16th. On July 22nd I had not received a reply and so I emailed again. He replied back immediately and informed my that they did not have any stock of the product at that time but would be able to send me one at the end of August. I confirmed by email that this would work for me.On Sept 2nd I had not received any information or word from the company so I reached out via email once more. I sent another email on Sept 14th as I did not receive a reply, and then another email on Sept. 27th. On Sept. 29th, ***** ****** replied to me saying, "Back in office tomorrow and will advise at my soonest on this...thanks".On Oct. 10th I had still not received any follow up or communication so I reached out again. I cc'ed the support desk/email asking if there was someone else who would be able to follow up with my request. I received a reply from the Support email saying "***** is the owner of The Shrunks and he is the person who can help you".As of Friday, Oct. 25th I still had not received any communication from ***** and I informed the company I'd be filing a complaint. I simply want my replacement product that has a "lifetime guarantee".

      Business Response

      Date: 15/11/2024

      Dear BBB,
      We have reviewed all of the details and complaints from Consumer: ******, ********* . We have agreed to resolve the situation and have agreed to provide the customer with a replacement product. We have been in contact with the customer via email to resolve the issue... During the course of the last year,we have had no inventory located in ****** and were waiting for our factories to resolve manufacturing issues, hence the delay in any product.
      We were hoping to send a replacement product sooner, but that did not happen. We have an obligation to our customers and have adhered that policy moving forward..
      thank you, *****

      Customer Answer

      Date: 15/11/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ********* ******

    The Shrunks is NOT a BBB Accredited Business.

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