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Business Profile

Beverage

CHICHA San Chen

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Complaint status

Complaint type

  • Initial Complaint

    Date:18/10/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    this incident happened on Oct 14 2022 @ approx 5:15 pm at the bussiness, I was there to purchase a bubble tea from the store, I had my reusable cup for them to use, a guy refused to take it , and started yelling at us,for no reason , and using coarse language in both english and mandarine, and 2 other employee at present didnt try to stop him , the person took my reusable cup and smashed on the counter, I was unhappy, and my cup broke, it had a glass chipped from him placing it very hard on the counter, we asked for the manager , but they said there were no manager on site and refused to provide more information to resolve the issue.
    the employee chased us to outside of the store and trying to stop us from getting to our car, ( we were trying to leave)
    at this time, we paid for bubble tea and the other employee put the drink in my reusable cup and it was sipping because he chipped my cup. So i went back to the store trying to tell the lady about my cup issue and she again refused there was no manager in the store and refused to provide more information and just started helping next customer, she ignored me.
    I have a video of the person swearing at us and using corase language and 2 other employee were just standing there doing nothing.
    but unfortunately the video file is large and cannot be uploaded, please contact me and I would be happily to send the video of proof to you .

CHICHA San Chen is NOT a BBB Accredited Business.

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