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Business Profile

Blinds

Arlene's Interiors

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Blinds.

Complaints

This profile includes complaints for Arlene's Interiors's headquarters and its corporate-owned locations. To view all corporate locations, see

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Arlene's Interiors has 2 locations, listed below.

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    • Arlene's Interiors

      4500 Dawson St Burnaby, BC V5C 5T8

    • Arlene's Interiors

      103-19700 Langley Bypass Langley, BC V3A 7B1

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:02/04/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      5 years ago I purchased blinds for my living room from Arlenes. There were 3 separate binds, covering an expanse of about 18 feet. They were installed by one of their installers and I was advised that it was a difficult installation due to the presence of a valance. We were also told that we had a lifetime warranty on the blinds. December 2023: a wand/rod that adjusts the slats on one of the blinds broke off. I called Arlenes and spoke with ****. She said that if we brought the blind into their store for repair it wokld be covered under the warranty and there would be no charge. I explained that the blind was about 7 feet wide and as senior citizens my husband and I were not comfortable taking it down. She said there would be a charge to send someone to uninstall, bring to the store, and then reinstall and I agreed, thinking it was simply our choice to not come in. She sent me a contract to sign and I provided a credit card. Two service men, from a contractor called **** *****, came December 20 th and removed the blind. The senior of the two, ******, said it was very difficult to take down, due to the valance. He said it normally took 5 minutes instead of the 40 it actually took. When he came to reinstall the repaired blind, it took over an hour for the 2 professionals to put back. Again, we were told that the process should have taken 5 minutes. ****** expressed surprise that we were being charged for the service call since, in his professional opinion, there was categorically NO way my husband and I could have taken the blind down. Meaning, there was no way we could have fulfilled the conditions of the warranty. We still have 3 blinds with a so-called warranty test we can never comply with to get the work down with no charge. Its is no longer our option to have service calls, we are obliged to have hem for any future service. I emailed **** about this twice, asking for consideration on the charge to use, but the answer is no.

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