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Business Profile

Cargo Containers

Ocean Crates

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cargo Containers.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/10/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Aug 28th of 2023,I spoke with *** at Ocean crates *******. We made a verbal agreement over a couple of phone calls back & forth. A 20 ft crate *** taxes and delivery to my business in ******** for $3000.00 all ********. He checked with his Boss and confirmed that I could pay him 1/2 down ($1500) which I e-transferred to the email that he provided to me. This should have been a big red flag, as it was not a company email, and I honestly missed what should have been a big warning! *** agreed that he was going to arrange delivery in the next couple of days. He phones me back the day after they have received my 50% deposit, and tells me he can't deliver the crate until I pay in full! I tell him no that was not the deal we agreed to. I then ask for a refund, as he will not live up to the agreed deal, and i even gave him the opportunity to deliver crate at a date that would suit him better. He sends me an email after I demanded a refund, that states that I broke the deal, as i would not pay in full, After phone call and left messages over the last month, I have still not got my refund. I will file a small claims case if I have to, but that would be more time, money and the possibility of a judgement in my favor, but also still not an assurance of getting my money back.

  • Initial Complaint

    Date:03/10/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Aug 28, 2023 I sent Oceancrates.com $1950 for a used shipping container. It was never delivered. Now they are trying to get me to send an additional $2000 to upgrade to a new shipping container. They did agree that they would return my money by e-transfer, but they never do. I have been phoning almost every day for over a month and now they either hang up or dont answer. Their number is: Ocean Crates ******************************************************* ************ Is there any way you can help me get my money back? I did go to the **** and they said theyd give them a call, but they couldnt force them to return my money.

  • Initial Complaint

    Date:21/09/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I entered into an agreement to receive a 40' used container, for which an invoice was prepared and sent to me on July 22nd. I paid half of the invoice amount on July 23rd, and the balance near the end of July for a combined total of $3,500 incl. GST. The business never sent me the promised container, received both E-transfers from my business, and ceased all communication thereafter. I am seeking a full refund of the paid amount as well as for the business to be investigated and to ideally cease all scam operations so others aren't impacted like I was.

  • Initial Complaint

    Date:09/08/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted this company to buy a 40 container, I got an invoice pay it and they said they were going to send the container but everyday there is an excuse .This is a **** company, they hung up the phone and dont answer the calls or emails anymore

Ocean Crates is NOT a BBB Accredited Business.

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