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Business Profile

Carpet and Rug Cleaners

COIT Cleaning and Restoration of Vancouver

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for COIT Cleaning and Restoration of Vancouver's headquarters and its corporate-owned locations. To view all corporate locations, see

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COIT Cleaning and Restoration of Vancouver has 3 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:13/02/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have always had good service from Coit with carpet cleaning so decided to use them for duct cleaning. Gentleman came out, did the work, but when I went into my basement afterwards, I noticed that my tower fan was no longer there. * ** *** ******* ** *** ****** ** * ** *** **** ** **** *********** ******* ******. I believe, because the equipment used by Coit is large and rather cumbersome that, perhaps, the fan was accidentally knocked over and broken and so removed; unfortunately, without saying anything to me. The vents in the basement were not reopened after the cleaning and the filter was not replaced so I suspect the person left in a hurry. I decided I would no longer deal with them. Coit continued with their usual daily emails and telephone calls to sell their product even though I asked them to stop on numerous occasions. I finally wrote to customer service asking that they remove my name for future contact and explained what I thought might have happened. I received a telephone message saying they apologized and would I call them as they would like to give me funds to replace the fan. I returned the call to voicemail and said I was interested in this option only to never hear again. My basement area is tiny. * ** *** **** *** *** **** **** **** ** ** * ** * ****** *** * ********* ** ** ******* *** *** ** ****** ** ******* The basement is fully alarmed so no one else was in it. I am sure it was an accident. * ** *** ****** ****** ** ************ ******** ********* *** I would like the fan replaced since they did offer to do so. As I did not expect to have any problems, I do not believe I have retained the invoice.

      Business Response

      Date: 16/02/2023

      We have replaced the fan for the customer. This issue is resolved and the customer accepted our resolution of the problem. 

      Thank you, 

      Becki H*****

      COIT Services 

      Customer Answer

      Date: 18/02/2023


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** *******

    COIT Cleaning and Restoration of Vancouver is BBB Accredited.

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