Reviews

This profile includes reviews for Wondershare Technology Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Wondershare Technology Inc.

  200 4445 Lougheed Hwy Burnaby, BC V5C 0E4

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  Wondershare Technology Inc.

  Ste 3152630 Croydon Dr South Surrey, ON V3s 6t3

Review Details

• Review fromBrady B

  Date: 15/08/2023

  1 star

  Brady B

  Date: 15/08/2023

  Allowed my 14 yr old to buy a product that he thought he could use freely for 1 year for $50. turns out in order to use fully you have to pay another $25/month subscription. After we realized since it emailed about renewing something in 2 weeks I contacted them for refund and cancellation. They said they were unable to refund unless technical issue. It is a total bait and switch. Dont sign up for anything. you can't use editing software without the monthly fees.... They claim to offer 30 day money back guarantee but will NOT honor it.

  Wondershare Technology Inc.

  Date: 17/08/2023

  Thanks for sharing your experience. I understand your feeling, it would be very doubtful if you were deducted money without being aware of it. Sorry to say we failed to find an order associated with the account ************************ our support will contact you to collect more details and then make things clarified. Please keep an eye on the email from ******************************************** Your patience is highly appreciated!

• Review fromAdam L

  Date: 19/07/2023

  1 star

  Adam L

  Date: 19/07/2023

  Avoid this company at all costs! They offer subpar software that does not do as advertised. You can do everything it offers by yourself for free with a little know how. If you want the convenience, use a better company! They claim to offer 30 day money back guarantee but will NOT honour it. I was dissatisfied, to say the least, because their software did not do what it advertised and is useless to me. I asked for a refund, and they ran me around in circles trying to get me to jump through hoops for it and ultimately just ghosted me. I used PayPal so I turned to them to recover my funds. I filled out a report and they apparently just send the request to the merchant! So I am not expecting anything there, but they did show me the name of the seller it was sent to. The seller's name is "????????????". Sketchy company pushing subpar software that interacts with your sensitive info and they have Chinese origins. AVOID.

  Wondershare Technology Inc.

  Date: 25/07/2023

  Thanks for sharing your experience. I understand your feeling, and it would be very depressing when you are unable to recover files in the way you expected. Wondershare values each customer's benefit, and we'll do our best to help you out. For your case, please allow us to explain it in more detail and see how we could assist you further.We accept a refund request if the customer encounters a technical or compatible issue that is unable to be solved within 7 days. Knowing you were encountering a problem, we desperately hope to fix it, and this is the reason our support might invite you to provide more details (like a screenshot showing the problem and log files, etc.) for troubleshooting, and this was also the reason we didn't process a refund for you in the first place. Seek your kind understanding.To help you out, our senior support will look into this matter and evaluate your refund request, and they will go back to you as earlier as possible. Your patience is highly appreciated!

• Review fromyvonne h

  Date: 05/06/2023

  1 star

  yvonne h

  Date: 05/06/2023

  Buyer beware! I would give 0 stars if I could. Wondershare ***** people out of money. Their Refund Policy doesn't match up with what their **************** reps say. They won't honor refund requests for erratic charges that I didn't sign up for. I would never buy from this company ever again! Do yourself a favor and use the free Capcut desktop app. More features without the *********.

  Wondershare Technology Inc.

  Date: 09/06/2023

  Thanks for sharing your experience. We are sorry to hear that you are dissatisfied with our refund policy. We believe that our policy is fair and reasonable, as it reflects the costs and effort involved in processing refunds. Please note that refunds are only provided under certain circumstances, in accordance with our policy. We strive to be transparent and clear about our refund policy, and we encourage our customers to review our policy before making a purchase. Here is our refund policy for your further reference.
  ***************************************************************************************************************************

  To address your concern, our support will investigate this matter further and then keep you updated as earlier as possible. We invite you to pay an eye on your mailbox. Really appreciate a lot for your time and patience!

   

• Review fromDan G

  Date: 16/05/2023

  1 star

  Dan G

  Date: 16/05/2023

  Wondershare is more scam than company. They tell you it's a free product that you can add on premium features to. Then you go to export your first video and surprise, it is covered by a giant watermark, so you have to pay to get the video you probably just wasted hours on.THEN they tell you they're including a special effects package you can opt out of.So I cancel my entire subscription immediately after I export the one video. But surprise, cancelling the effects package is on a totally separate page, and doesn't make itself clearly visible until they've already charged you.Honestly, the product seems fine if you need a video editing software. But they scammed be out of $100 ********. And these business practices are absolutely unacceptable. Probably how they make the bulk of their money.I am beyond unimpressed, and quite frankly disgusted. Zero stars is what they deserve. They should be shut down. They are scam artists

  Wondershare Technology Inc.

  Date: 17/05/2023

  Hi ***. Thank you for sharing your experience. In line with your doubt about the trial version, kindly let's explain it in more detail and hopefully, it would make things clarified and help you. Actually, we offer a benefit for the specific non-purchased users who meet the below conditions to export a video without limitation:--New users who have not purchased, not registered, or not exported videos --New users who have registered but not purchased, not exported videos on the first launch software day Notice: 1. Those users may see this offer named "Get A watermark-free export" in the Filmora program. 2. Users can export only one video without a watermark for free and it needs to be done within 3 days after this benefit is redeemed. Each **** can only get it once.Kindly note we provide a 7-day free trial for ***************** only, it does not include the Filmora subscription. In order to bring a cool experience for users, we did our best to compatibility ***************ins including ***** FX, NewBlue FX, Filmstock, and AI Portrait features within the program, it would be free for use within 7 days and the user will be automatically charged per month if he/she has not canceled before the trial duration ends. To avoid any trouble caused by it, we have especially explained this point in more detail before the customer purchases it from the shopping cart. Thanks for your feedback anyway, we'll keep improving and then bring a better experience for our users.To take care of your concerns further, our senior support will look into this matter and go back to you as earlier as possible. Your patience is highly appreciated!

• Review fromS. C.

  Date: 02/03/2023

  1 star

  S. C.

  Date: 02/03/2023

  I got a charge on my credit card from them, apparently I signed up with them at some point, but it doesn't show me any orders, doesn't show any subscriptions, so I can't even figure out what is renewing to cancel it. I tried the live chat, which is not a live chat, there is nobody there to talk to. I tried to submit a request for a call, but it won't go through, and tried calling a number I found, but says there is no agent available. How do I cancel some subscription I know nothing about and don't think I ordered, appears to be a scam with nobody to talk to from support.

  Wondershare Technology Inc.

  Date: 08/03/2023

  Thanks for sharing your experience. I understand your feeling, and it would be very confusing if you were charged extra money without being aware of it. We contact you to collect more details to investigate it further and then do the needed assistance. Please keep an eye on your mailbox. Appreciate your time and patience a lot!

  S. C.

  Date: 12/03/2023

  They did in fact email me and were able to help me resolve my issue, thank you.

• Review fromRita P

  Date: 23/02/2023

  1 star

  Rita P

  Date: 23/02/2023

  DO NOT USE THIS COMPANY!! I purchased Filmora from them for a project I had to edit. The project malfunctioned causing me to restart the whole project to meet my deadline. I contacted costumer service and listened to what they suggested. It still did not work. Fast forward, my deadline has passed and I asked for a refund. **************** said I had to try to fix it still and I did. I re-installed the program twice, sent them a log file (even though my deadline has passed) and still my initial issue was not fixed. They are now asking for more files even though I told them my project deadline has passed and I have attempted 3 times to fix it after my deadline. They have different people email me once a day and refuse to refund me until the "tech team" does further analysis. I have requested to speak with someone on the phone, no-one has called even after they gave me a time and day they would speak with me. I want a refund!!

  Wondershare Technology Inc.

  Date: 08/03/2023

  Thanks for sharing your experience. Sadly to hear that you didn't have a good experience with this software. Please don't worry, Wondershare values each customer's benefits and we'll do our best to help you out. Upon checking, we found that we have already processed a refund for you on 24 February after comprehensive troubleshooting and you informed us that you've received the money. When we noticed that you wrote a review on BBB as well, we are so heartbroken. It is regret to know that this product doesnt live up to your expectations this time. We will continue to do improvements to keep Filmora better compatible with different devices. Meanwhile, we are also doing our best to add more powerful features to this software, and hopefully, you'll be back to us in the near future!

• Review fromJodi R

  Date: 28/12/2022

  1 star

  Jodi R

  Date: 28/12/2022

  Terrible product. I used their ********* software. They charged a service fee that's an auto check to add on to the price. It ended up costing close to $100 for 1 month of use and it did not work. They stated they had a free trial so no refund. However, I tried the free trial and it showed the name of the file I wanted to recover. The file allowance in the trial didn't allow the file to download so I bought it thinking it looked legit. When I tried to find the files the names came up but not one was able to actually be recovered and downloaded. I tried to get a refund and they would not allow it. **** * ******** **** ******** Do not waste your money.

  Wondershare Technology Inc.

  Date: 08/03/2023

  Thanks for sharing your experience. We'd like to express our deepest apologies for the inconvenience caused by the trial version. Kindly let us explain it in more detail and see how we can help you solve the issue further.Normally, we provide the trial version for the users to confirm if it meets their requirements before purchasing. But if the customer wants to access all features without limitation/export videos without a watermark, then he/she needs to subscribe to a plan to activate it as a full version. Seek your kind understanding.We accept a refund request if the customer encounters a technical issue that is unable to be solved within 7 days. Knowing you were encountering a problem during using the product, we desperately hope to fix it, and this is the reason our support invite you to provide more details (like order number and log files, etc.) for troubleshooting, and this was also the reason we didn't process a refund for you in the first place. To take care of your benefits, our senior support will look into this matter and evaluate your refund request, and they will go back to you as earlier as possible. Your patience is highly appreciated!

• Review fromL. P.

  Date: 07/11/2022

  1 star

  L. P.

  Date: 07/11/2022

  HORRIBLE!! Impossible to reach after sale. Could not reach to get a refund when Dr. Fone product could not be used. SAVE YOU MONEY!Not worth the hassle

  Wondershare Technology Inc.

  Date: 08/03/2023

  Thanks for sharing your experience. Firstly, I'd like to express our deepest apologies for the inconvenience. We understand it would be very frustrating when you are unable to recover files correctly with this software. Wondershare values each customer's benefits and we'll do our best to help you out. For your case, please allow us to explain it in more detail and see how we could assist you further.We accept a refund request if the customer encounters a technical issue that is unable to be solved within 7 days. Knowing you were encountering a problem during using the product, we desperately hope to fix it, and this is the reason our support invite you to provide more details (like a screenshot showing the problem and log files, etc.) for troubleshooting, and this was also the reason we didn't process a refund for you in the first place. Seek your kind understanding.Normally, we'll send the way how to find the log files that are only associated with the product itself and it will never include the user's personal privacy information. Seek your kind understanding.It is our ultimate pursuit that users can use our software happily! So would you please send us the required information for further analysis? If we can't solve it, we'll evaluate your refund request to take care of your benefit. Your patience is highly appreciated!

  L. P.

  Date: 09/03/2023

  I have explained to wondershare, repeatedly, that right after purchasing their product, I quickly found I COULD NOT USE IT!!! My phone was completely locked, and I was unable to take the steps necessary to use their product. LOCKED COMPLETELY means I could not do anything...could not enter anything on to phone. They appear to be unable to understand that. I can not take pictures after the fact. I WOULD NEVER RECOMMEND THIS COMPANY TO ANYONE!!

• Review fromTanya M

  Date: 01/06/2022

  1 star

  Tanya M

  Date: 01/06/2022

  This is a horrible company. I told them I would get in touch with BBB and I did. No customer support, no refund for the duplicate product purchased, and I have been a loyal customer for years. That ends today. Pay attention to the ratings; read the reviews. This is a cautionary tale.

  Wondershare Technology Inc.

  Date: 10/06/2022

  Thanks for sharing your experience. Firstly, I would like to present our deepest apologies for the inconvenience. Wonershare values each customer's benefits and we'd love to help you out. Upon checking, we locate our senior support has already upgraded your duplicated orders to a lifetime plan of DemoCreator under your permission on 4 June 2022. Please confirm if everything is ok now. Please feel free to reach us at ******************************** whenever you need our support and we are always happy to help!

• Review fromRobert S

  Date: 24/05/2022

  1 star

  Robert S

  Date: 24/05/2022

  ***** business. They get you with very subtle plug in trials that will really cost 6 times what you originally intended to pay for a just simple annualized subscription. And then of course it's non-refundable.

  Wondershare Technology Inc.

  Date: 25/05/2022

  Hi ******. Thanks for sharing your experience. Firstly, we'd like to present our deepest apologies for the inconvenience. For your case, please let us make a brief explanation as below: 1. Upon checking, we locate you subscribed to a 7-day free trial plan, and you'll be automatically charged if you have not canceled before the trial duration ends. In order to avoid this problem for our users, we have specifically noted this on the subscription page. Seek your kindly understanding. 2. We are eager to find the real reason when the user requests a refund if there is no issue with the product itself, this was the reason our support explained more details to you and didn't process a refund for you in the first place. To further follow-up on your case, we have put your case in the 1st priority and our support team will follow it via email soon, please pay attention to your mailbox. Your patience is highly appreciated!