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Business Profile

Dating Services

BC Matchmakers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dating Services.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/08/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 8, 2019, I paid $5,611.89 CDN for a membership to BC Matchmakers. I did sign a contract that would provide me with at least 8 matches. Up to this point, I have had three matches. I have not had the best experience with them and have asked for some of my money back once before but was denied. Therefore, I put my membership on hold, as that is part of their policy, on August 15th 2021. On July 12th 2022, I message the company through their website messaging system asking to take my membership off hold and to continue with my contract. However, I have not had a response. I have called numerous times, messaged them, emailed them, sent them a ******* message and a ** message along with contacting who I believe to be the owners (through **) and have not had any response. I went to their address today (2600 4720 Kingsway, Burnaby) and could not find them. I am under the assumption that they have closed business but have not had any confirmation. The last I heard from them through their website messaging system was this April 2, 2022 saying that "We have noticed that your program has been “On Hold” for quite some time. We would like to update the status of your program. If you would like to become an active Client again, please respond to this email and let us know you would like to come “Off Hold”; otherwise your status will remain the same.
    If you have any questions regarding your program, feel free to contact us. Warmest Regards, Client Services".
    I realize I have used 3 of my 8 matches so I am looking for a partial refund from the company.
    I have sent two screen shots: one of my Inbox (showing their last contact and how often they did contact me) and one of the Outbox (showing how many times I have contacted them).

BC Matchmakers is NOT a BBB Accredited Business.

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