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Business Profile

Emergency Disaster Preparedness

72 Hours

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Emergency Disaster Preparedness.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/01/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    - Aug 28, 2024: Ordered a set of 12 clear shoe display boxes from their Home Goods business named "***** Home Goods" - Sep 12, 2024: Received order.- Sep 14, 2024: Contacted customer support via e-mail to report that I received 4 broken panels and thus, could only complete 9 out of 12 boxes. Pictures and videos were provided of the panels and their delivery. No response received.- Sep 23, 2024: Contact customer support via e-mail for a second time to report the issue.- Oct 2024: Attempted to make contact via ***** Home Goods "contact form" on their website. No responses received. Chargeback initiated through my bank.- Nov 6, 2024: 72 Hours customer support reaches out to inquire about the chargeback. I explain that I am seeking replacement panels.- Nov 7, 2024: 72 Hours asks me to cancel the chargeback in exchange for replacement panels.- Nov 12, 2024: I requested closure of the chargeback through my bank and cite the offered resolution. I reported back to 72 Hours customer service of the chargeback closure.- Nov 14, 2024: 72 Hours customer service states that the replacement panels will be sent, alongside a 10% discount to be applied.- Dec 5, 2024: Confirmation of chargeback received from bank and sent to 72 Hours.- Dec 14, 2024: E-mailed 72 Hours customer service to learn if the panels had been sent. ******* responded by Dec 16 to say that they would check on its status.- Dec 30, 2024, Jan 6, 2025 & Jan 9, 2025: Followed-up on customer service e-mail to learn of a tracking number or any sort of progress on the replacement panels. No responses received.

72 Hours is NOT a BBB Accredited Business.

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