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Business Profile

Fire and Water Damage Restoration

Paul Davis Systems of Greater Vancouver

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fire and Water Damage Restoration.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:21/02/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **** Davis was assigned by my insurance company to handle the emergency response and repairs for my house water damage which was happen on Dec 30, 2020, at ****************************. During the process, I communicated with the project manager, ****, requesting that he coordinate with a plumber to replace my homes pipes. I was willing to pay for any additional drywall and painting work required due to the coordination. **** agreed to this request, yet despite multiple follow-ups, he never provided me with a quote, never obtained my approval for the additional work, and never arranged for me to inspect and approve the completed work.When I was unable to reach ****, I contacted other **** Davis representatives to ask whether these additional services had been included in their invoice to the insurance company and covered by the payment they received. Instead of a clear answer, I was met with three years of complete silence.Then, in April 2024, I was suddenly contacted by *****, the President of **** Davis, demanding that I pay a $5,250 bill. I explained the situation to him and requested a detailed breakdown of the work performed along with supporting documentation. However, to today, I have not received any response or proof of the claimed **********, instead of providing the requested documentation, ***** sent me an email threatening to report this charge to my credit file if I do not pay the bill.I am deeply distressed by **** Daviss handling of this matter. The company conducted work at my home without my authorization, without providing a quote, and without giving me the opportunity to seek a more cost-effective alternative. After avoiding this issue for three years, they are now using aggressive threats of legal action and credit damage to force me into paying a bill I never agreed to.I am seeking your assistance that I receive fair and just treatment in this matter. Please advise on the appropriate steps I can take to resolve this dispute.

    Business Response

    Date: 21/02/2025

    Good Morning.

    This is not one of **** Davis Greater Vancouver's clients. This is a client of **** Davis *************. Completely different ownership. I spoke with ***** ******, the owner of that franchise, to let him know you will be switching this complaint to their account. 

    Thanks,

    Cam ******

    ************

Paul Davis Systems of Greater Vancouver is NOT a BBB Accredited Business.

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