Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Fleet Management

Switchboard

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fleet Management.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/10/2023

    Type:Customer Service Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is repeatedly spamming me after 6 requests to remove me from their mailing list. I suspect they bought a subscriber list from ******** **** and are ignore requests. The only option the provide is stop my subscription from ******** **** which I want to keep. This needs to stop.

    Business Response

    Date: 03/10/2023

    Hello There, 

    FYI: Mr. *** took the devices on a 3 year term that mean it shows he agreed to be in a contract with us for 3 years. But still we accommodated his request to cancel the services because of his miss understanding of things and canceled the services.  AS per the policy if the clients wishes to cancel the services with 30 days of the purchase then the client will get the full refund, but here in Mr. ***’s case they used the devices for more than 60 days so no refunds will be processed for them. Sales team was referring to the Credits that means we can give some positive credits to the client If they keep on using the devices there was no discussion happened regarding the Refunds. We explained Mr. *** on this there is a difference between Refund and credits we believe he is not in a state to understand the difference and working along with us. 


    Note: We are completely ok if Mr. ***** *** wishes to use the devices again we can send them the devices that he sent us. 

    Customer Answer

    Date: 04/10/2023



    Complaint: ********



    I am rejecting this response because:

     

    I am not Mr. ***, No Mr. *** works for our company. We never purchased any ***s from this company. How are they confusing me, ***** ********* with this Mr. ***. They obviously do have have correct records or competence.



    Sincerely,



    **** *****

    Business Response

    Date: 23/10/2023

    The receiver of the email has the ability to Unsubscribe or "Mark as Junk" which will remove them from the mailing list and any additional correspondence. We have now removed the recipient from the mailing list and future marketing correspondence.

    Customer Answer

    Date: 25/10/2023



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

     

    However, their statement is untrue. They either do not understand their own program or are making up claims. 

    As I said originally in the 1st email, the only Unsubscribe available was to Unsubscribe from ***** ****, not from there mailing list. Second, Mark as Junk DOES NOT Unsubscribe from anything. It just fills up space in a folder inside the mail program. I am under space constraints as per electronic policy and to assume that their idea just to redirect the mail to another folder is the best idea is arrogant presumption. 

    I would never recommend this company for anything other than bankruptcy. 




    Sincerely,



    **** *****

  • Initial Complaint

    Date:15/09/2023

    Type:Product Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ***** as following: Jan 11th 2023,Onswitchboard sales ******************* and ******* **** ************* made a verbal deal ragrding ***+*** *** ***** service which 3 years ****, there is no addition charge. Feb 13th, We ****** star Paid **** to them. But Onswitchboard charged our company credit card 168 without our permission in March. After I found out, I contacted ******* and he texted me and said he would use the charge as a credit.In April, they continued to charge us 168. I contacted him again and he said he would ask the accounting department. In order to prevent them from swiping our credit card again, I changed my credit card once in April, but in May they continued to charge us 168 without our permission. I called my credit card in June and ask stop them. Then switchboard one staff called me and said:If all the devices(***+****** *****) are returned, the monthly fee which 168* 3 times will be refunded immediately. Depending on the condition of the returned devices, a portion of the first charge will be refunded, maybe half or 40%.I flew from *********** to their office in ********* to return the ****************************** broke their promise and started saying there is no refund. After a long period of unsuccessful communication, After I have returned all devices, switchboard still unwilling to refund whtat they promised. I can provide all messagie with sales and email.

    Business Response

    Date: 28/09/2023

    Hello There, 


    I hope you are doing well. 


    We have attached the contract that Signed by *********************. Here is our story. Commercial motor vehicles in ****** are handed to use ***s in ****** starting January 2023. In this process ********************* reached us to buy our hardware and software services for his busses. So, we have assigned an Account manager named ************************************* to ********************* profile to get him onboarded with the Switchboard Hardware services.

    After a long discussion with *********************, he agreed to purchase the devices and the monthly services. ********** asked us to send the contract under the name of XC ******. As Sales (Kailash) after a lot of back and forth they have agreed on the per unit hardware price of $300 (One time pay) and $40/ month/ unit or device. In total they need 5 units/ devices from Switchboard. Switchboard Sales sent the contract to ********** as per the telephonic conversation, even after that our sales Account agent ******* went on a call with ********** to explain the contact terms and costs page by page. After the explanation ********** agreed and requested Switchboard to send 4 units/ devices instead of 5 units/devices. So ********** manually changed the quantity in the contract and did the signatures and sent us back. We have attached the contract signed by ********************* as the evidence that he approved the monthly payment and the Hardware charges. We believe ********************* was completely aware of the agreement and terms. 


    In order to support our argument we are attaching the regular pricing for the enterprise package we sell. For all other clients who buy online or reach us through calls or any other means we sell them the Enterprise package for $629.99 (One time hardware) and Monthly $40/ hardware. Monthly charges are posted because the Enterprise hardware comes with the tablet and tablet data. So switchboard collects the data money from the clients and remit that money to the network provider. This is very clear that ********************* Did bargained a lot with our sales persons ******* and then got the price reduced to $300 on the hardware on a 3 years term period. 


    FYI: ********** took the devices on a 3 year term that mean it shows he agreed to be in a contract with us for 3 years. But still we accommodated his request to cancel the services because of his miss understanding of things and canceled the services.  AS per the policy if the clients wishes to cancel the services with 30 days of the purchase then the client will get the full refund, but here in ************ case they used the devices for more than 60 days so no refunds will be processed for them. Sales team was referring to the Credits that means we can give some positive credits to the client If they keep on using the devices there was no discussion happened regarding the Refunds. We explained ********** on this there is a difference between Refund and credits we believe he is not in a state to understand the difference and working along with us. 


    Note: We are completely ok if ********************* wishes to use the devices again we can send them the devices that he sent us. 


    Documents Attached: 


    We are attaching the following supporting documents. 


    Contract Signed by ********************** 
    Email communication that explaining him why he do not get the refunds 
    Online Pricing for the Switchboard Enterprise package that we sell. 
    General terms and condition documents. 

    Customer Answer

    Date: 28/09/2023


    Complaint: ********

    I am rejecting this response because:
    Attached is the contract they sent me. Although I didnt sign it, it clearly stated that it was ***** within 3 years, including 5 divices and 3 years of cloud serivce. Later it was changed to 4 divices, so we paid *****. I also talked to Switchboard sales ************************************* on the phone many times. They confirmed, there will be no other fees within 3 years.
    Switchboard used our credit cards without our permission for three  times. So I started canceling the service. After that,The switchboard staff called me and they will refund the fee after returning the divices.
    It is a virtue to stick to what you say. Instead of breaking your promise.
    If Switchboard decided earlier to break their promise instead of calling me and saying you could get a refund after returning the instrument, I wouldn't have had to waste time and air tickets flying all the way from *********** to *********.

     

    Sincerely,

    *****************

    Business Response

    Date: 23/10/2023

    I believe ******* **** Travel requested the charges to stop - and we have cancelled their subscriptions since June 2023 onwards. We also voided charges made in June - however I believe they were confused regarding Switchboard's service. Our subscription service is charged for the Switchboard Cloud & ************** (our quote sent to ******* **** Travel is attached).

    I believe they were under the impression they would receive the Cloud & ************** without needing a monthly subscription, but that is incorrect.

    Because they were past the 30 day refund period, we could not refund the charges. However, in a phone conversation, we did state that we could provide a refund of various monthly charges upon receipt of working hardware back. As we have not received the devices yet, we have not continued the discussion.

    Customer Answer

    Date: 25/10/2023


    Complaint: ********

    I am rejecting this response because:

    From switchboard: in a phone conversation, we did state that we could provide a refund of various monthly charges upon receipt of working hardware back.

    OMG 

    Finally, you Guys admitted that you said you would refund the money after receiving the divices. This is what I just want. 

    As a big company, you have to admit it when you say it.

     

    From switchboard :As we have not received the devices yet, we have not continued the discussion.

    Please check attachment pictures, I already returned all divices in July  11th (Today is Oct 25th ). This pictures tooked in your 305 - **********************************************************

    Ask your staff ***** cel number *********** 


    Sincerely,

    *****************

    Business Response

    Date: 10/11/2023

    As you can see that the contract says 3 years term that means no matter if client wishes to cancels the services the charging will be done on monthly basis for 3 years that is the contract that the Client has agreed on and signed the contract. As a good gesture we have accepted to take the devices back and stop the payments. But as per the contract if the client wishes to cancel and return the devices back they got 30 days time period but the client did not cancel or return the devices in the time farm that is specified to to them while signing up. Even now we want to end the conversation with the good gesture so we are ok to refund May 2023 month monthly charges.  If Client can provide us the recording of their conversation with our agent regarding this matter then we would happy to evaluate further. 

    Customer Answer

    Date: 11/11/2023


    Complaint: ********

    I am rejecting this response because:

    I have been living in ****** for almost 20 years and have never encountered ********* companies.

    I have never considered recording a phone call.

    In the previous conversation, you yourselves admitted to mentioning a refund over the phone.

    Now you are asking me to provide a recording, which is quite ridiculous!

    You can check our email; I have never requested a refund of the paid $1428.

    My consistent request has been the reimbursement of the monthly fees for the 3 months that should not have been charged.

    I have already returned the 4 ****** tablets and all other devices to you.

    I am simply asking for the refund of the fees for the 3 months. Are these devices not worth $504? (168 * 3 months)

    I came to the BBB (Better Business Bureau) to file a complaint only after your prolonged delays and refusals with various excuses.

    The only resolution I find acceptable is the refund of the fees for the 3 months, plus the $168 refund for the returned devices, making a total of $672.

     


    Sincerely,

    *****************

    Business Response

    Date: 17/01/2024

    As you can see that the contract says 3 years term.

    The client signed and agreed to purchase services where payments will be charged on monthly basis for 3 years. As per the contract, if the client wishes to cancel and return the devices back they got 30 days time period but the client did not cancel or return the devices in the time farm that is specified to to them while signing up.

    Since this issue has arisen, as a gesture of goodwill, we have agreed to receive hardware devices back to our office and stop the payments. Now, we are ok to refund May 2023 month monthly charges. If client can provide us the recording of their conversation with our agent regarding this matter then we would happy to evaluate further. 

    Customer Answer

    Date: 18/01/2024

    As you said, we signed the contract and paid the money, so please return all the divices and compensate for the monthly fee for *** as you have agreed now.

    Business Response

    Date: 26/01/2024

    We have refunded you the charges for the month of may 2024. 

    Customer Answer

    Date: 26/01/2024

    How Can I get devices back?

    Can mail to *******************************************************************, Name *** *************

    we will pay shipping fee.

     

    Many thanks 

    Business Response

    Date: 30/01/2024

    Sure, Can you send us the truck make, model and year to send the right cables. And also Will post you on the shipping charges once we have the make and models information. 
  • Initial Complaint

    Date:12/12/2022

    Type:Customer Service Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have an electronic log system from Switchboard for my trucking company. I sold my trucks in August/September and the e-log account was to be transferred to the new owner. I have communicated with Switchboard via email and phone many times but they keep billing me each month. They have all the contact information from the buyer and the buyer has committed to pay the fees from September onward.
    The amount to be credited is $240.00.
    All I ever get from them is that they will look into it.
    This has gone on too long.
    Thank you
    ****** ********** **** ***** ***** ********* ***

    Customer Answer

    Date: 25/01/2023

    "The company has contacted me and I have received the credit to resolve this issue a couple of days ago. Thank you for your help.
    Bernie

    Sent from my iPhone"

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.