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Business Profile

Furniture Stores

Urban Barn Ltd.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furniture Stores.

Reviews

This profile includes reviews for Urban Barn Ltd.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Urban Barn Ltd. has 20 locations, listed below.

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    Customer Review Ratings

    1.29

    Average of 14 Customer Reviews

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    Review Details

    • Eric M

      Date: 26/09/2023

      *************** good but the delivery service they use for their "White ***** Delivery" is terrible.Here is what I sent to their customer service:I would like to express my disappointment with the delivery of our furniture that was done while we were out of town.My mother in law was at the house to make sure the people delivering had access but she doesn't speak any English.While I paid for the ********************** I found that ALL the handles had not been installed on the furniture so I had to spend about an hour of my time doing this upon returning home.I also found that the inside bottom of the drawers was still wrapped in plastic and some styrofoam was left in the drawers (I provided pictures attached).We are happy with the furniture but we find that the amount we paid for the delivery service was not justified.Please note that I will not be shopping at Urban Barn anymore unless I get some sort of refund for the poor delivery work that was done.There were other issues with the delivery that I won't bother to mention here.

    • Corinne V

      Date: 24/05/2023

      J'ai achet mon canap avec garantie de nettoyage DFK et garantie sur les coussins que ce soit chez urban barn ou chez DkFP impossible d'avoir quelqu'un pour nettoyer ma tche, on me redemande les mmes informations over and over again et quand la garantie sur les coussins mme ******

    • Elin M

      Date: 28/02/2023

      Impossible to get through to customer service. No phone number available. Vendor still has all items purchased, all came defective, and for three weeks we have not been able to get a new delivery date or refund. Vendor also refuse to adjust purchase price to current sale price even though we have not taken possession of the items because the 14-day window from attempted delivery has passed. This is the only email they have responded to over this time still nothing on refund or new delivery date.

    • Ranald M

      Date: 19/09/2022

      Beware! ***** **** *** *** ********** ** *** ** * ********. I purchased a couch and requested (and paid for ($199) ) "white glove" delivery service. The total transaction was over $3500. A delivery company showed up to provide the "white glove" service. The delivery company decided they could not get the couch into the apartment building (I was not present but can't imagine how a qualified company could not get the couch into the building and into the apartment).
      They decided to return the couch to Urban barn.
      Urban Barn charged me over $700 for this misadventure. When I try to contact them all you get is texts and emails. YOU CANNOT FIND ANYONE, ANYWHERE IN URBAN BARN WHO WILL TALK WITH YOU LIVE AND IN PERSON. They hide behind their online "customer service" and send you emails with "* ** ** ***** *** *** ************"...but it was your responsibility to ensure the couch could be delivered.
      Be clear once they have your order any issues are not handled with "white gloves". They will not help you in any way.
      According to Urban Barn I should have measured the hallways, doorways, elevators, entrances, (sidewalks? , roadways?) .... to make sure they could deliver their product.
      STAY AWAY !! Shop with their competitors.

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