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Business Profile

Golf Equipment

Golf 88

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Golf Equipment.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:26/09/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a set of golf irons on ************************* as an in-stock unit. Two days later, someone from golff88 emailed me to say that they didn't have the products that were showing on their website. They could order them, but they would not arrive until January 2025. I told them to cancel my order, but they said they would not refund me the money without charging a 3% cancelation fee. They may use products they did not have a bait to charge consumer cancelation fees. I should report their fraudulent behavior and let the business bureau know.

    Business Response

    Date: 26/09/2024

    Hello, first of all Golf 88 would like to apologize that we could not sort this problem out before it escalated this far. This is our businesses first time having to go through BBB and we hope that it will be our last. We take customer satisfaction very seriously, so it is a shame that we were not able to provide the best of our services. The issue started when we had an order placed on our website and the particular product was not coming back into stock until late 2024 or early 2025. We wanted to make sure that the customer was alright with this wait time and before accepting the payment, we personally called the customer. On this phone call we double checked with the customer and clearly stated that this product won't be available until December or January. The customer was very content with waiting and said that since the golf season is over anyways, he does not mind. With this confirmation, we proceeded with the order, accepting the payment and starting the processing for this product. Throughout the 5 years of this business, we have rarely had such statements of dissatisfaction and were able to resolve such situations, leaving the customers pleased. To fulfill the satisfaction of our customer, ********************** offered to provide ****** with a newer 2025 model ZX5 Iron set for the same price. We have also stated on our website that cancelations on a processed order will be subject to a 3% restocking fee. We would once again like to apologize to ****** and the Bureau for not being able to fulfill the satisfaction of our customer and resolve this issue.

Golf 88 is NOT a BBB Accredited Business.

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