Complaints

This profile includes complaints for Cymax Group Technologies Ltd.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Cymax Group Technologies Ltd.

  200 4621 Canada Way Burnaby, BC V5G 4X8

• 

  Cymax Group Technologies Ltd.

  100 12020 Sunrise Valley Dr Herndon, VA 20191-3429

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:15/04/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased on Amazon Order # ***-4954294-0048264 from Cymax on April 8th it took 1 week to sent delivery info original delivery est was April 15th to 24th now they say april 30th this is horrible service I need piece of furniture this week on ****** it says piece is sold and shipped by cymax not true

  Business Response

  Date: 16/04/2025

  Good day ****, 

  Thank you for bringing this matter to our attention. We sincerely apologize for the delay and the inconvenience it has caused, especially with your plans for the upcoming holiday.

  While the original estimated delivery window was April 15th to April 24th, we understand your frustration that the new estimated delivery is now April 30th. This is certainly not the experience we aim to provide, and we regret the disruption this has caused.

  Regarding the listing on ******, although the product was noted as "sold and shipped by Cymax," there are occasions when we work with third-party fulfillment partners, which can impact the delivery timeline.

  To help make things right, we would like to offer you a 25% refund of $333.17 as a goodwill gesture.

  If you would like to accept this refund and proceed with the delivery of the table, please respond to the email I also sent through the Amazon messaging portal so we can ensure a prompt and seamless resolution.

  Again, we truly apologize for the inconvenience and appreciate your patience. We are committed to making this right and ensuring your satisfaction.

  ********* W

  Manager, Customer Service

  Customer Answer

  Date: 16/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ********

• Initial Complaint

  Date:06/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a dining server Dec. 8, Cymax committed to ship in 2-3 business days. By Dec. 14, no ship confirmation. Inquired if I could cancel, they said it's no-canc. terms. Forwarder warehouse "Metropolitan" placed on hold at my request. Size of item too large/heavy for my space. By Dec. 17 Cymax emailed me they are considering cancelling. Around Jan. 8 warehouse confirmed Cymax agreed to cancel. Finally, Cymax assessed a U$235.51 return shipping fee refund deduction -around 60% of order value. I requested an explanation, but none was received. According to the tracking provided, the only shipment that occurred was between *******, CA and *********, ** <10 miles one way. I would understand it if the item came to my home, but it never left the ship point. Cymax is applying a ********************* policy which was not clearly displayed during order process. Kindly settle this fairly and return remaining funds to me.

  Business Response

  Date: 07/03/2025

  
  Dear June,

  Thank you for reaching out regarding your order.

  Your order was shipped on December 24, 2024, via ********************** (Tracking: ************). Initially, you requested to cancel the order but chose to accept a partial refund of $39.20 to proceed with the delivery.

  However, you later informed us that you contacted the carrier to cancel the shipment and expected a full refund. As outlined in our Returns Policy, we do not accept cancellation requests once an order has been placed:
  "Once an order is placed, it may not be canceled or changed. The shipping address cannot be changed or modified once an order is placed. Please double-check the details of your order information before finalizing the purchase."

  Despite this policy, we made an exception since the carrier had already been notified of the cancellation and placed the shipment on hold. However, as this was outside of our standard process, the return shipping cost was your responsibility.
  Additionally, per our Returns Policy:
  "Cymax will not be responsible for return fees incurred if you make arrangements to ship back the item at your own expense."

  You have been refunded an additional $147.66, which reflects the following breakdown:
  Original Purchase Price: $422.37
  Return Shipping Cost: -$235.51
  Restocking Fee (40%): Waived
  Partial Refund Previously Issued: +$39.20
  Total Refund Issued: $147.66

  Since we have already processed your refund as an exception, no further refund is due at this time.

  Please let us know if you have any further questions.

  Best regards,

  ********* W

  Customer Service Manager, **********************

  
  

  Customer Answer

  Date: 07/03/2025

   
  Complaint: 23009946
  
  I am rejecting this response because:

  1.  I never received any product.  Saying that the item was shipped Dec. 24 is untrue.  Metropolitan Warehouse never created a waybill to move it to my address.  No truck arrived at my house.  See attachment with tracking status with only half of the stages completed.  Prove to me you shipped it to my delivery address!

  2.  Charging 'return shipping' is unfair when nothing shipped to me.  A nominal restocking fee is appropriate since you mainly shuttled it between a few warehouses close together in ***********/********* area.

  3.  Regardless of your 'no cancellation policy' which you invoke at will, it is not common in the retail online business, and everyone has the right to change their mind, find a better deal, reject a product sent to them, etc. and receive a fair (financial) resolution.

  4.  I am one of hundreds if not thousands of consumers unsatisfied with ordering from Cymax Business.  See Trustpilot rating in attachment.

  5.  I placed an order with you and received nothing of value.  You retained 60% of my order funds and incidentally, how did you have authorization to charge me at all since you did not ship to me?  In doing so, you gained control of my order funds to release at your discretion.

  6.  Please note, I am Canadian citizen living in ******************  Consumers particularly in **, *** have rights.

  Sincerely,
  
  **** ********

  Business Response

  Date: 10/03/2025

  
  Dear June,

  Thank you for reaching out and sharing your concerns regarding your order. We understand your frustration and would like to clarify the details of this transaction.

  Shipping & Tracking: According to our records, your order was shipped on December 24 through Metropolitan Warehouse. However, we understand that you contacted the carrier directly and canceled the order before delivery was completed. This action prevented the shipment from reaching your address and may have impacted the tracking status.
  Return Shipping Fees: Per our stated policies, orders that are canceled after shipment are subject to return shipping and restocking fees. Since the carrier had already processed the shipment, these costs were incurred.
  Cancellation Policy: Our cancellation and return policies are clearly outlined on our website and were agreed to at the time of purchase. While we understand your perspective, these policies help us manage logistics and operational costs.
  Customer Satisfaction: We recognize that customer experiences may vary. Our policies and procedures are in place to ensure fair business practices for all customers.
  Order Charges: Payment was processed upon order confirmation and shipment scheduling. Because the order was in transit before being canceled, charges were retained in accordance with our policy.
  Consumer Rights: Our policies align with applicable consumer protection laws, and we ensure transparency in our terms and conditions at the time of purchase.
  

  If you have further questions, our policies are available on our website for reference.
  

  Best regards,
  ********* W

  Manager, Customer Service

  Customer Answer

  Date: 13/03/2025

   
  Complaint: 23009946
  
  I am rejecting this response because:

  Cymax should not apply "return shipping" fee in the case of cancellation of order in my case because the warehouse never released the freight to my address and there was no "shipment" of the ordered item.  See attached screenshot on this topic.  In hindsight they took actions to gain control of my funds [charged my credit card in full] employing a misleading "ship notice" and MWD "tracking" reference which simply shows the freight moving between a couple of warehouses in *********** and ********* area.  It is improper and maybe illegal to withhold my funds in this case.  If I get no resolution via the Better Business Bureau, I will continue to pursue this via the California Attorney General or agents of the Fair Credit Billing Act, or other private legal resources.  Cymax should consider settling this with me now to avoid any such future action.
  
  Sincerely,
  
  **** ********

• Initial Complaint

  Date:27/01/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased 6 counter chairs. Recieved 4 the 2 arrived a week later. One of the chairs were damaged. I sent photos and everything but seller does not want to replace the chair. Now I need to replace for new set because the seller won't replace it. Need them to replace the chair please

  Business Response

  Date: 29/01/2025

  
  Dear ****,
  

  Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the inconvenience youve experienced with your recent purchase.
  To resolve the issue, a replacement set of chairs have been ordered for you, the expected shipping date is 30 Jan 2025, and an email was sent to you yesterday with the details. Since the chairs are sold in sets, you will receive two chairs as part of the replacement. We kindly ask that you either donate or dispose of the extra chair and the damaged one.
  We truly appreciate your understanding and patience. If you have any further questions or concerns, please dont hesitate to reach out.
  

  Best regards,
  

  ********* W
  Manager, Customer Service

  **********************
  

• Initial Complaint

  Date:08/01/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order was placed on November ****** . Order number VRC121-25909049. Due to mistake in system that was not correct on time instead to deliver merchandise to me delivery company came on asked for pick up items, which I was confused and told them we have a delivery not pick up from our residence . They were confused too but I immediately called delivery comoany customer number ************** Fragile Pack and explained situation they apologized but they said it seems it was mistake in system and that I have to contact Cymax. Cymax doesnt have phone customers service ONLY email ************************* and they never responded to my email. After a month more wait furniture arrived all boxes broken and visible repacked. Furniture was all dirty and damaged. I emailed them 17 times they **** me they will help me but unfortunately never did. I opened dispute with ny credit card then they reach to me and told me to closw dispute then they will refund me but once I did that they no longer respond on my emails. I an stuck with garage full of boxes with damaged dirty furniture and money is taken from my account. I need your help. Please have them take this furniture and refund my money. I trusted them when they said to close dispute for immediate refund.

  Business Response

  Date: 09/01/2025

  Dear *****,
  Thank you for bringing your concerns to our attention. We sincerely apologize for the delay you experienced with the delivery of your furniture and the issues with the condition of the items upon arrival. We understand the frustration these issues have caused and appreciate the opportunity to address them.
  Regarding the delivery delay, we made every effort to fulfill your order as quickly as possible. Unfortunately, due to unforeseen circumstances, the delivery timeline was longer than expected. As a gesture of goodwill, we provided a $1,000 credit to your account to help offset the inconvenience caused by the delay.
  With respect to the damage to the furniture, we regret that the items did not arrive in the condition you expected. We take great care in ensuring that all products are properly packaged and delivered, and we understand how disappointing this situation must have been.
  In response to the chargeback you initiated, thank you for your help in closing the case so we could proceed with your refund.  We have processed a full refund for your purchase today, 9 January, minus the $1,000 credit that was previously applied. The refund has been issued to your credit card. This refund will appear in 2-3 business days. A member of my team has emailed you as well with all the details.
  We sincerely appreciate your patience as we worked through these matters, and we remain dedicated to providing excellent service to our customers. Should you have any further questions or concerns, please do not hesitate to contact us directly.
  Sincerely,

  ********* W

  Manager, Customer Service

  Customer Answer

  Date: 15/01/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:17/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a futon from Cymax that advertised a substantially color than what I received. Sent the futon back to the business over 30 days ago and I still have not received a refund back. The business is trying to keep my funds and penalize me for sending the sofa back. They offered me $62.25 to keep the sofa, to which I declined.

  Business Response

  Date: 19/12/2024

  
  Dear Xavier,

  
  We would like to sincerely apologize for the extended wait you experienced regarding your refund. We understand how frustrating it must have been to wait for over 30 days, and we deeply regret the inconvenience this caused.

  
  After confirming that the returned item has arrived at the manufacturer's warehouse, we are happy to inform you that your refund is being processed and will be completed today.

  
  We truly appreciate your patience throughout this situation, and we thank you for your understanding as we worked through the necessary steps to resolve the matter.

  
  If you have any further questions or concerns, please dont hesitate to reach out. We are here to assist you.

  
  Sincerely,
  ********* W
  Manager, Customer Service
  

  Customer Answer

  Date: 20/12/2024

   
  Complaint: 22700104
  
  I am rejecting this response because: I was

  not refunded the full amount that I purchased the futon for. The color that I received was drastically different than what was displayed, which is further corroborated by multiple other customer reviews. I want a full refund. 
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 20/12/2024

  Dear Xavier,

  Regarding the color issue, the manufacturer has confirmed that the futon you received matches the displayed color based on the *** that was processed for your order. While we understand that you feel the color you received differs from what was expected, we can confirm that the product shipped aligns with the description provided.

  In terms of the refund, we would like to confirm that your refund was completed on 19 Dec 2024.  However, as stated in our buyer's remorse policy, the customer is responsible for all return shipping costs. This policy is clearly outlined in our terms and conditions, which were agreed upon at the time of purchase.

  We understand this may not be the resolution you were hoping for, but we have followed our return and refund procedures as outlined. We hope this explanation helps clarify the situation.
  
  Sincerely,
  *********
  Manager, Customer Service

• Initial Complaint

  Date:12/12/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a futon mattress from them off of Amazon. I no longer needed it so I reached out to them for a return label. I was told I would have to pay nearly $40 to return the item. The return address is in st. **** mn. I work 20 minutes from there. I reached out again and stated I would just drive the mattress- unopened, still in shipping packaging, to the address on the label. They stated I could not do that and had to use the label. Their information on ****** states there is a 100 day full refund, which is what I relied on when purchasing.I am asking that I be able to return the item to the address on the delivery label and be refunded my full purchase price and not incur any shipping fees.

  Business Response

  Date: 16/12/2024

  Dear ****,

  Thank you for reaching out to the Better Business Bureau. We appreciate the opportunity to address your concerns regarding your recent return with us.
  

  As a third-party seller on ******, we adhere to ******'s policies and guidelines, which include the right to charge for return shipping in certain situations. While we understand that returning items can be inconvenient, our policy clearly outlines that return shipping fees may be deducted from the refund.  Please see our return policy here: ************************************************************.
  

  We have processed your refund in full (initiated on 6 Nov 2024), with the exception of the return shipping fees, which were included as part of the return process. We would like to assure you that this is consistent with our return policy..  
  

  We value your business and strive to provide a positive shopping experience. If you have any further questions or concerns, please feel free to contact us directly, and we will be happy to assist you.
  

  Sincerely,

  *********

  Manager, Customer Service

   

• Initial Complaint

  Date:11/12/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cymax store advertises HiDollar furniture on ****** website. they include free delivery in their add.when you give them your info to conclude the sale; then they show a sign ' we do not deliver to this address '.two addresses in ******** and one in ******; the same sign. this company is located in *******, but the store is someplace in ********* this a scam? or is it false advertising?where can I complain?

  Customer Answer

  Date: 17/12/2024

  in responce

  Customer Answer

  Date: 18/12/2024

  i send these five documents five times.your page sucks

                                                                                                                                                                                                                                                                                                                                                        

  Business Response

  Date: 27/12/2024

  Dear ******,

  
  Thank you for reaching out to the Better Business Bureau with your concerns. We understand your frustration, and we'd like to clarify the situation.
  We are a legitimate, ******-based drop shipping company that operates in both the **** and ******. Our business model involves sourcing and shipping products directly from our suppliers, and we work with various shipping partners to ensure timely delivery. However, due to shipping restrictions and varying delivery policies across different regions, we are unable to deliver to certain locations, including P.O. Boxes and some specific addresses.
  We sincerely apologize that we are unable to deliver to the addresses you specified. Our **************** team has already communicated these details to you via email and offered a solution to redirect your order through ****** to an alternate address. We believe this option would help ensure successful delivery of your order.
  We assure you that this is not a scam, but rather a limitation of the services available through our current shipping partners. We are committed to fulfilling orders wherever possible and strive to provide the best possible experience for our customers.
  If you continue to experience any issues or have further questions, please don't hesitate to reach out to our **************** team for assistance. We're here to help and are happy to find a solution that works for you.
  Thank you for your understanding.

  
  Sincerely,
  ********* W
  Manager, ****************

  Customer Answer

  Date: 04/01/2025

   
  Complaint: 22568944
  
  I am rejecting this response because: your add, on ******, inducates that you ship articles to the *** and *******
  We tried to order an item and have it shipped to four towns in ********, **. We tried to have the item shipped to a friend in *******

  5 times we were told that you do not ship to ********, which is in the ***

  Once, we were told that you do not ship to the address in *******

  At no point have we been given an acceptable reason.

  We are firmly convinced that your addverts are some sort of scam to gain our information.
  
  Sincerely,
  
  ****** ****

  Business Response

  Date: 06/01/2025

  
  Dear ****** ****,

  Thank you for bringing your concerns to our attention. We sincerely apologize for the inconvenience you experienced, and we appreciate the opportunity to clarify the situation.

  While our advertisements state that we ship to both the ** and ******, there are some important shipping limitations that we should have communicated more clearly. Specifically, we do not ship to PO Boxes or to certain locations outside of our shipping carriers' service areas. This may have been the issue in your case, especially if the addresses in ******** or ****** were outside the eligible delivery zones or involved PO Box addresses.

  We understand how frustrating this situation must have been for you, and we sincerely apologize for not providing this information sooner. Please rest assured that we are committed to ensuring the security and privacy of our customers' information, and we are not engaged in any fraudulent activity.

  Once again, we apologize for the confusion and appreciate your understanding.
  

  Sincerely,
  ********* W
  Manager, **************** at **********************

• Initial Complaint

  Date:30/10/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered the dresser, and it does not fit in the space. I want my money back

  Business Response

  Date: 31/10/2024

  Dear Ms. ****** *******,
  
  Thank you for taking the time to reach out regarding your recent purchase with us. We understand the importance of finding the right product for your space and regret any inconvenience you have experienced.
  
  Our return policy is outlined on our website to ensure customers are fully informed before making a purchase, and it states that we cannot accept returns for buyers remorse or issues related to sizing concerns. This policy is necessary to keep our processes streamlined and prices competitive for all customers. 
  
  We have provided this information in previous correspondence, and we want to assure you that our intent is always to support our customers in making informed purchasing decisions. While we are unable to make an exception in this case, please know we appreciate your feedback and are here to assist with any future needs, including answering questions about sizing or product specifications before purchase.
  
  Thank you for your understanding.
  
  Sincerely,  
  ********* W

  Manager, Customer Service

• Initial Complaint

  Date:25/10/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a mistake and purchase a baby bed on their website however I put in for a cancellation within 5 min of purchasing. Now I'm not getting any feedback or anything. The orders in process still when I don't want the bed I was just looking for a friend. And instead it charged me anyway. All I want is a refund the item never shipped it just says in progress it's Been days. Please just give me my **** money back I don't even know why u guys don't have customer service or anything it ****** up. I sent an email and got absolutely no response. I'm starting to think this company is a big a** scam

  Business Response

  Date: 25/10/2024

  
  Good day,
  
  Thank you for reaching out to us through the Better Business Bureau. We apologize for any frustration you may have experienced with your recent cancellation request.
  
  We wanted to let you know that your order has now been successfully cancelled. As of today, we have initiated the refund process, and you can expect the funds to be returned to your original payment method within 2-3 business days. 
  
  Earlier today, we also replied by email confirming this update. If you have any further questions or need additional assistance, please dont hesitate to reach out.
  
  Thank you for your patience and understanding.
  
  Best regards,  

  ********* W

  Customer Service Manager

• Initial Complaint

  Date:22/10/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I mistakenly placed an order with Homesquare on October 20, 2024, and immediately requested cancellation within 10 minutes. Homesquare refused, claiming cancellations are not allowed once an order is placed. It is virtually impossible that any processing could have occurred within this short time frame. Their refusal to cancel such an immediate request is unreasonable and suggests a predatory policy designed to trap customers in errors.

  Business Response

  Date: 22/10/2024

  Thank you for bringing this matter to our attention. We understand the frustration that can arise when an order is mistakenly placed. However, we would like to clarify our companys policies, which are transparently stated on our website.
  
  At Homesquare, we have a no cancellation policy that applies to all orders once they are placed. This policy is available on our website, ensuring that everyone is aware before finalizing their purchase. The reason for this policy is that once an order is placed, the processing begins almost immediately to ensure timely fulfillment and shipping. Our system is automated, and orders are routed to warehouses or vendors as soon as they are submitted. Unfortunately, this makes it impossible to interrupt the process, even if a cancellation request is made within minutes.
  
  While we understand your concern regarding the short time frame, we want to assure that this policy is in place to maintain efficiency and reduce logistical complexities for all our customers. We aim to avoid confusion and ensure fairness by applying the same rules to all orders, without exceptions.
  
  Thank you for your understanding,  
  
  ********* W
  Customer Service Manager