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Business Profile

Mechanical Engineer

Chen Consulting

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mechanical Engineer.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:15/07/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    BEWARE this guy is a scammer. I provided him with a substantial deposit. The project got canceled. He wouldnt return the deposit. He claimed it was nonrefundable after I pointed out in the contract. I signed there was no mention of that in the terms and conditions . He then changed his story to I needed to formally request to close the file then he submitted a invoice for the entire amount of the deposit without any breakdown or explanation of the hours he performed we had a couple of quick phone calls 3 to 4 phone calls 5 to 10 minutes each a couple of text and that was the entirety of the scope of work no site visits no Drawings provided nothing

    Business Response

    Date: 16/07/2025

    My invoice attached for all the time costed at my rate on this project when requested to close at July 10 after working for over 6 months and all follow up the signed agreement.

    Customer Answer

    Date: 16/07/2025

     
    Complaint: 23605049

    I am rejecting this response because:
    Regardless of when the services were requested The business didnt actually do anything except for a couple phone calls and texts which certainly doesnt add up to ******* . After telling him the project was canceled he said the deposit was non refundable. When I pointed out nothing in his terms and conditions stated that . He said I had to formally request to close the file . Again nothing in his terms and conditions stated that . Reluctantly I did as he requested in the hopes he would return the majority of the deposit which he conveniently added up non existent hours to arrive at the balance of the deposit to avoid returning any of the funds in deposit . Ask him for any drawings or any work he did in the file he doesnt have any . His ****** reviews are all terrible over the last 2 years with the same or similar complaints . Overcharging and incompetence 

    Sincerely,

    ****** *********

    Business Response

    Date: 17/07/2025

    My invoice page 2 showing all the hours details I worked for this project until asked to close it.

    Customer Answer

    Date: 18/07/2025

     
    Complaint: 23605049

    I am rejecting this response because:

     

    as I have explained 3 times little to no work was done in respect to this project 

     

    a couple phone calls and texts as I stated various times 

     

    maximum a couple hours at the outside 

     

    I noticed quite interestingly that he actually charged me an hour of labour to close the file  

     

    this is an example of his abusive practices I have never been able to bill a client for preparing and submiting an invoice 

     

    His hours are made up to avoid returning any of the deposit 

     

    thats my final word Im not going to accept anything less than a return of the deposit minus at the maximum 2 hours for the calls and texts the only thing he actually did do 

     

    my next step is to file a claim in small claims court to recover costs 

     



    Sincerely,

    ****** *********

    Business Response

    Date: 22/07/2025

    I have attached relevant text message records regarding this matter. In addition to these, I have maintained complete documentation of all communications with the customer, including emails, text messages, and phone calls.
    Please note that all time spent addressing and managing this projectincluding communication timeis billable in accordance with the signed agreement. These records support the work performed and time invested.

    Customer Answer

    Date: 24/07/2025

     
    Complaint: 23605049

    I am rejecting this response because:
    Reasons previously stated numerous times , this is why your platform is like a dinosaur . Complicated , cumbersome , repetitive etc etc etc etc 

    He has his story and I have mine 

     

    anyone that has a computer can make up invoices / spreadsheets 

     

    his recent ****** reviews reflect an accurate picture of this business owner and if I read them prior I wouldnt of continued . 

    I consider this matter unresolved. 

    Sincerely,

    ****** *********

  • Initial Complaint

    Date:09/09/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We made a contract with Chen Consulting (owned by *******************) to design a sump pump for our renovation project in ***********. He visited the site, but the design he submitted later was in no way close to the situation and requirements we had. It seemed that he just forwarded the drawings of another project to us! The dimensions on his design were not correct and the size of the prescribed sump pump system was very large and would cost a huge amount of money to build. We asked him to adjust the design to our project needs, but he refused. His design was completely useless for us and he insisted in receiving the whole amount of the contract before making any corrections! I'm an engineer and this type of behaviour is considered unprofessional and unethical. We tried to resolve the issue with him but he would not return our calls and only responded after a month when we made several email attempts.About monetary issue, we e-transferred the deposit of $400 twice by mistake, but he refuses to return the extra money we sent to him!

    Business Response

    Date: 14/09/2024

    Hello,
    For this project, the signed person is *******************, who signed and was the billed person.
    I can not identify the consumer who complaint on me.
    Attached the signed agreement and billed invoice by my rate, all the document follow the **** regulations.
    We are not provide free service, if the service did not finish for some reasons,we charged by hourly rate on the contract.
    Let me know how I can help you to deal this case.
    I am not going to collect for the small $$$$.

    My time is $$ too.

    Customer Answer

    Date: 16/09/2024

     
    Complaint: 22253325
    I do not accept the response made by *****/*************** (**** Engineering) to resolve this complaint. The respondent is making false statements. He claims that he cannot identity me. The respondent knows me well and we talked a few times over phone and by email. I have attached one of his emails to me. ******************* is my agent. As you see, ******************* is cc'd in his email to me. Moreover, he has received a payment directly from me. I have attached the confirmation of e-transfer to his account by me. The fact is we had a contract. After he sent us a drawing, we didn't accept his work and asked him to make corrections to it. However, he refused that and asked for the whole contract amount be paid. Later on when we asked him to return the amount was sent to him by mistake, he made up the invoice he attached to his response (The date of his invoice is June 4, 2023 but our contract date is December 2023!!) This is not acceptable. He has to pay attention to our design needs according to EGBC rules. It seems that he just forwarded a drawing from another project to us. The dimensions on his design were incorrect and my email to him (attached) lists all problems with his design. He was not willing to do any corrections to it. This is against our agreement. After his refusal, we had to hire another engineer to do the design.

    Sincerely,
    Mirmosadegh (Fari) Jamali

    Business Response

    Date: 17/09/2024

    I have follow up the signed contract, all the work done by my hourly rate as the owner hired another person.

    The deposit was not cover my invoice, there is still an outstanding amount on my invoice.

     

    If every body did not agree it, we can go to court....

    Customer Answer

    Date: 18/09/2024

     
    Complaint: 22253325

    I am rejecting this response because:

    Sincerely,

    ***********************************

Chen Consulting is NOT a BBB Accredited Business.

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