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Business Profile

Moving Services

Signature Moving - Movers Burnaby

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/10/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Consumer Rights - paid $422.10 for a moving service on Sunday, October 6th, 2024. The next day, noticed the furniture pieces that the movers had covered with their blankets had carpet bugs on them. Contacted the manager *****, who asked me to take a photo. The photo was provided, at which point, the manager dismissed the carpet bug as not being a bug at all and told me i was only disputing the service because i am a liar and should not hire movers in the first place if i do not have the money to pay for them. I tried to compromise with the manager, willing to pay for partial service. He said my request was fair but not doable because he told me i was just making facts up, despite already providing him the photo evidence at his request. The manager agreed to pay for the cost to clean only two pieces of furniture at $50/piece. I agreed to the cost to clean but explained that six furniture pieces were covered with the company's blankets and thus, six pieces of furniture and not two were going to need cleaning. Manager also said i could simply wash the sheets i had used to cover my six furniture pieces so that, even if there were bugs brought in, i could just wash my sheets and there would be no issue. He did not see any issue to the situation and was unwilling to take any responsibility. All conversation between myself and the manager is documented through text because he would not answer my phone calls when i attempted to speak with him over the phone. I have been disagnosed with severe OCD, this can be confirmed by my doctor if need be, and having carpet bugs brought into my home results in very much mental anguish and anxiety, in addition to needing to spend many hours of labour now disinfecting the contaminated items as a consequence. As mentioned earlier, i have tried to compromise with the manager, i have supplied the photo evidence he asked for, yet he says i am just making up facts because i cannot afford to hire movers.

Signature Moving - Movers Burnaby is NOT a BBB Accredited Business.

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