Complaints

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• Initial Complaint

  Date:13/03/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 12, 2023, we paid AAA Wildlife Control $771.75 to diagnose and remove a rodent in our attic. More specifically, we paid them to:inspect and set rat traps for $295.00; follow up visit $125.00.We also paid them $395.00 for a one-way door. Their quality of service was poor in this regard. My husband had taken measures by setting simple peanut butter traps. AAA Wildlife Control could offer us nothing more than placing supplemental peanut butter traps. In short, when I queried them as to next steps, the technician could not provide the alternate. AAA Wildife provided inadequate service for the payment. They now neglect or refuse to honour their work and/or warranty.

  

  Business Response

  Date: 21/03/2023

  Tell us why here..

  On January 12, 2023, we were out to assess a rodent problem in the attic/roof level of their home. We inspected the home and found a suspect entry for rats at the roof level which had some chewing by rats. We noted additional areas on the roof edge (80ft of roof/fascia gap) which were potential for re-entry with smaller gaps that can be chewed open, 4 roof vents potential to be chewed open, and one side of roof which was not safe to fully inspect for potential entry due to proximity to neighbour's roof. The majority of recommended screening to rat proof the roof was not purchased.
  The inspection and trap set  and screening of the one suspect roof entry and 30 day servicing fees were agreed and on Jan.12  we set traps in the attic and screened the suspect entry and installed a rat one way door. 
  

  We returned on Jan. 17 to check on attic and one way door. We found no activity at the one way door area or the attic traps, so further inspection found a suspect entry area at a lower wall opening by hydro inlet and we moved the one way door system to that hydro area, and we closed the roof entry.
  The technician servicing this home went on vacation and there was another technician went for service on Jan.27. He found no activity at the traps and no obvious signs of activity at the hydro opening. Noise in attic was reported to be quieter? The one way door was left on active.
  

  The technician returned for service on Feb.06 and said customer had reported noises had not been heard in attic and the hydro opening with one way door was not active and the customer had removed traps from attic and cleaned up droppings. We removed the one way door and screened the hydro area closed. 
  

  Feb.24 the customer had called our office saying noises had been heard again. The message was passed on to the technicians and at this point there was a lapse in  communication and there was delayed discussions on the next steps. 
  

  It was discussed that we were to arrange a visit to inspect attic and see what evidence there was now. The technician who originally had performed the initial inspection and trap set was just returned from extended absense from work and failed to organize a visit. It had been discussed that the majority of recommended screening to help rat proof the structure  had not been purchased. 
  

  Feb.27 our office manager had emailed the customer as well as  the technicians stating that service call would be happening.

  Mar.10 complaint filed

  Mar.11 - Realizing we had dropped the ball on communication - we went by and re-installed the traps in the attic and re-inspected the roof and found another entry area at roof edge. We left tests on roof and in attic to identify activity. We planned to continue returning to  re-check the traps and tests after giving them some time. We revised the screening recommendations to rat proof the roof more completely and make the trapping process more effective. 

  Our service is to assess the structure and  identify the feasibility to rat proof, identify entry  and vulnerable areas and recommend screening to rat proof these areas. We set traps in the logical nesting areas. We recommend all screening to rat proof as well as  make trapping more efficient.

  
  AAA WILDLIFE CONTROL

  Customer Answer

  Date: 30/03/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******