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Business Profile

Sporting Goods Manufacturers

Engraved Giftsly

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sporting Goods Manufacturers.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/10/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i ordered a 12 mm cuban initial chain on September 20th i received that chain October 4th. i ordered a 3 mm chain on september 22nd and recieved that order number on october 7th. the chain that came october 7th was the same exact one i have already recieved. and have been wearing you can tell one is worn and one is brand new. so i contact them october 8th saying i recieved this wrong chain and do not receive a response back until 2 days later and i am asked to send a video so i take a video of the ******************** its bag brand new when i did not order this again. i send it along with screenshots of the photo of what my order is supposed to be and they proceed to tell me this necklace is the 3 mm stainless steel one when you can very clearly see its not they are nothing alike. i have not received a response back since then and i have emailed several times. i messaged somebody on the website its self and they also responded one time asking for a photo and i still have not received anything.

  • Initial Complaint

    Date:04/11/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I emailed the business about my necklace being tarnished ********** can no longer see the picture. they asked me to send a video and I did..they saidnits normal wear and tear but ut been less than a year

  • Initial Complaint

    Date:07/09/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Starting in April 2022 placed 2 separate orders for 1 and 3 "name" necklaces. Asked for and charged extra for CURB chains. Received flimsy "regular" chains that will not hold up. Emailed many times. Send us pics. Sent pics. They sent wrong item AGAIN. Still waiting for corrected 1st order. Not holding my breath. Called customer service many times and can barely hear or understand accent. We will fix, then mess up order yet again. Asked again and again to inspect 2nd order for correctness. Order arrived incorrect, yet again. Inspection of shipping package indicates it came through JFK (New York) and was forwarded through distributor in Houston, TX. ** **** **** * ******* **** ****** ** ******* *********** ******** ********* ****** ***** ** ********* **** **** ** ******* *** **** ****** *** ********** ******* ******** ****** *** ****** *** **********. Explains the more than month long turnaround time and the complete lack of quality control. Based on most of the complaints I've been reading, I feel fairly lucky ** **** **** **** ******* *** ** ***. Obviously I will not be ordering anything from them again and will be sure to warn as many people as I can ***** **** ** ****** **********. **** **** * *** ************ **** ******* **** ****** ** ***** ****** ***** **** ** *** **** ** **** ** *** ******* **** ** ***** ***** ****** ***** ********* ****** ***** ** ******** **** ***** ****** ****** *** ***** ***** ******* *** ***********

Engraved Giftsly is NOT a BBB Accredited Business.

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