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Business Profile

Toys

Ages Three & Up Toys & Cars

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/08/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    10 months and several very patient inquiries later, and I still have not received my order.

    I purchased several pre-order items in October 2021. All items were listed as expected for release in 2021 Q4 or 2022 Q1. By April 2022 I had heard nothing from the company regarding my order and reached out for an update. I was ignored.

    I followed up a few days later, and finally received a response that one item expected in 2021 Q4 has still not arrived and was holding up my order.

    I reached out again in June 2022 asking for an update, as I had seen the delayed item in question available elsewhere. I indicated that if they were unable to provide a timeline for delivery that I would like a refund on the delayed item and the remaining items to be shipped. I was again ignored.

    I reached out, yet again, at the beginning of August 2022, requesting a response and refund of the delayed item or for the entire order. I also advised them that, as they were not responding to inquiries and I had been waiting for nearly 10 months for this order to be fulfilled, that if my inquiry continued to be ignored I would have no option but to reach out to my card issuer for a chargeback in 14 days - however this will be a lengthy drawn out process for me, and I would much rather have the business adhere to their own refund policies.

    Ages Three and Up states in their pre-order policy that any pre-order product may be refunded at any time before it arrives in stock to ship. I have reached out 4 times and 3 of those instances have been completed ignored. In the 2 most recent attempts I have requested a refund twice and have received no response or acknowledgement at all.

    Unfortunately, my inquiry continues to be ignored and I fear I will have no choice but to reach out to my card issuer in four days, as specified, to request a chargeback for this order.

    Business Response

    Date: 22/08/2022

    We have been in touch with the customer and have provided a solution. This was an oversight on our part and have responded directly a couple of weeks ago.

Ages Three & Up Toys & Cars is NOT a BBB Accredited Business.

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