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Business Profile

Furniture Wholesale

Effydesk

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furniture Wholesale.

Complaints

This profile includes complaints for Effydesk's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Effydesk has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Effydesk

      1788 Gilmore Ave Burnaby, BC V5C 0L5

    • Effydesk

      6220 McKay Ave Burnaby, BC V5H 4M8

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:18/04/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a chair from, EFFYDESK (online), the chair arrived and the lift mechanism does not work. I contacted the company within a few hours of the chair arriving at my house. The company expressed that the situation was unfortunate, but that I could fix the ($400) chair once they determined by video what needs to be fixed.I told them that this was an unreasonable request since the chair is suppose to be "new". They have been giving me the run around since.This company has a 30 day trial policy and they still will not follow through with a return on the chair.* **** ******** * **** **** ***** *** ************* **** *** *****. I was nice at first, but now I just want the chair returned and my money back.Can you please advise what if any support you can provide? I would also like to provide a review for this company so that others are aware.Thank you for your support.***************************

      Business Response

      Date: 19/04/2023

      Hi there,

      Please reach out to me directly at ****************************** and ill help you out personally to see whats going on as I currently dont have any details of you.


      Thanks,

      *******

      Customer Answer

      Date: 19/04/2023


      Complaint: ********

      I am rejecting this response because:

      I have had many emails and phone calls back and forth from this company. Please see the most recent response below this conversation, and I will follow it will my response to back to them. I have sent videos, and photos. It is unacceptable and unrealistic for this company to have sold and shipped me a chair that does not work, and expect me to drive at least 5 hours each way to have the chair looked. 

      Thank you so much for your help in settling this matter with this company.

      ***************************


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      ***************************

       


      Sincerely,

      ***************************

      Business Response

      Date: 20/04/2023

      Hi *******,

      I'm the owner and im speaking you directly now via email. I've just replied to your email with more detail and to expedite your request.

       

      Kind regards,

      *******

      Customer Answer

      Date: 20/04/2023


      Complaint: ********

      I am rejecting this response because:

      The seller responded asking me to send videos for the third or fourth time - which I have already done several times. The stated that they were not receiving the videos, so I posted one online and provided a link. Apparently company representatives are not able to follow the link either. The seller also states that as the owner they do not have access to or are unaware of the continued correspondence that has been going on between myself and their company.

      I have offered to do a ******** (as I did at my initial contact with this company but was denied). I have offered to do this tomorrow morning at 9am.

      Thank you for your continued support,

      ***************************

       

      Sincerely,

      ***************************

       

       











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      ***************************

      Business Response

      Date: 20/04/2023

      I've emailed you back in regards to a full refund.
      please let us know when the product is ready to be picked up and we'll send someone to pick it up and provide a full refund.


      *******

      Customer Answer

      Date: 21/04/2023


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as long as the company follow through with picking up the chair and refunding me.

      I have responded by email, and I am now waiting to hear back from this company. Please find my response below.

      Thank you for support us through this process.

      Sincerely,

      ***************************

       


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      ***************************

    Effydesk is NOT a BBB Accredited Business.

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