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Business Profile

Mechanical Contractors

Coopers Mechanical

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mechanical Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:25/08/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We installed a A/C unit July of 2021 (07/06/21) we paid 3045.00. This July towards the end we noticed air was not very cold and eventually nothing was coming out of the register. I tried to call them with no answer so we called another local company to come take a look. We were informed that our machine was reading high level then dropping and were told when this happens the machine was not cleared of gasses and air properly and that now we would need to get new refridgerant put in as the old refridgerant was contaminated. We were also told we were lucky it was caught early as we could of ruined our machine and had to instal a brand new one. After we discussed I tried calling coopers many times and left a voice mail and still have not heard back. I have also heard now about someone else having to fix their ac unit that they installed a week after ours. All we are asking is to be refunded the money we just spent to fix a issue that never should of happened in a unit that we have used 5 months. We were told we should not of had to switch refridgerant in such a new unit if it was installed correctly. Also since getting it fixed we have found the air in the house is working way better then it did when we first had it installed.

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