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Business Profile

Closet Organizers

Turner Closets

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Closet Organizers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/12/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had ordered a walk in closet in July. It was partly installed in August but was not completed. After looking at the spec sheets I sent, I realized the closet was very different. I co tasted Turner closets and they ordered new parts and were going to install them. I waited 2 mo the to hear from them. They were going to do the install and then cancelled at the last minute at the end of November. This was rescheduled for this morning. I received an email on Friday December 2, in response to my email sent in October, about the size of a drawer. It is a 6" drawer, with 4" of false bottom, leaving only 2" for items which is not usable. I told the company this. They said they would not complete the job since they did not think I would be happy with it. There are drawers that rub when opened, the upper part of the closet is incomplete and I was supposed to have grey drawer fronts. The dimensions are incorrect and I was supposed to have 5 -8" drawers and they installed 4 - 10" drawers. I responded that I wanted the closet finished or I wanted a full refund. I sent this email yesterday and have not heard back. They were supposed to be here at 9am and have other arrived. I have found this company to have very poor communication and to be very unprofessional.

    Customer Answer

    Date: 16/12/2022

     

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    I have resolved thus issue with the business. Can you please close this complaint? Thank you.



    Sincerely,


    ********* ********

Turner Closets is NOT a BBB Accredited Business.

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