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Business Profile

Commercial Air Conditioning Contractors

TM Boilers, Burners & Beyond Ltd.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Commercial Air Conditioning Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/02/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Thursday January 26,2023 I called ********************************************************************* in ********** to replace our gas hot water tank. ***** the owner said he would be out the next day. The next day he phoned & said his supplier was closed for inventory. He phoned me on Monday the 30 of January to say the tank was in & he would come out Tuesday January 31 & install it. Which he did & we paid him in full $2510.00. I checked it that night before going to bed & found it leaking from one of the fitting at the top & phoned *****. He said he would come out the next day which he did Thursday February 1. He worked on it for awhile then left. I checked it again before going to bed & found it was still leaking & another joint further up which wasen't leaking before was also now leaking.I phoned him & told him it was still leaking. On Thursday February 2 he phoned me & said he was dealing with the distributor & possibly get a new tank Friday morning on warranty. There was no word from him Friday February 3 so phoned him & got voice mail. Left a message twice with no reply. I tried again on the 4 & 5 of February with the same results. I got in touch with manufacturer who put me in touch with the distributor in **********, **. They recommended another plumber who is coming out this afternoon to look at it. We have now been without a sealed hot water tank for 12days & this would void out house insurance. We would like to be compensated for expenses for the new plumber & any further expenses occured to fix this.

    Customer Answer

    Date: 09/02/2023

    The company paid us the cost of the third party repair this a.m. So we are satisfied. We still do not have a bill of sale but we forgot to mention that in the complaint. Thank you for trying to help us.

TM Boilers, Burners & Beyond Ltd. is NOT a BBB Accredited Business.

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